> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Modules Overview
> A comprehensive map of PlaneConnection's Safety, Operations, Maintenance, and FBO modules, the sections within each, and how they support your flight department.
PlaneConnection is organized into four core modules: **Safety**,
**Operations**, **Maintenance**, and **FBO** -- with AI assistance
available across the platform. Together, they cover the full scope of
flight department management -- from regulatory compliance and risk
management to trip planning, crew scheduling, aircraft maintenance,
FBO services, fuel operations, adaptive training, and financial
operations. This page explains how the
modules are organized, why they are structured the way they are, and
how they connect to each other and to the regulatory framework.
This page is for anyone who wants to understand PlaneConnection's feature landscape -- new users
orienting themselves, safety managers evaluating coverage against Part 5, or operations managers
assessing flight department workflows. For the regulatory framework, see [FAA 14 CFR Part 5
Overview](/en/explanation/faa-part-5).
## Integrated Platform
All modules share a common workspace, user directory, and data layer.
This integration means that a safety report referencing a specific
flight can link to operational data, crew training records reflect the
same personnel tracked in operations, and aircraft discrepancies flow
naturally from ops into the safety risk pipeline.
You can switch between modules at any time using the module switcher
in the sidebar. Workspace administrators can enable or disable
individual modules under **Settings > Workspace > Modules**. Disabling
a module hides it from the sidebar, removes module-specific roles from
the assignment dropdown, and prevents access to its routes -- but does
not delete any data. Re-enabling a module restores access to all
existing records. See [Module Enable/Disable](#module-enabledisable)
below for details.
A **command palette** (Cmd+K on Mac, Ctrl+K on Windows) provides
instant access to any feature across all modules -- search for a
page, jump to a record, or switch context without navigating through
menus.
An **AI copilot** sidebar is available throughout the platform,
providing context-aware assistance based on the page you are viewing.
The copilot can help with risk assessments, draft content, answer
questions about your data, and provide operational suggestions.
***
## Safety Module
The Safety module implements the four pillars of SMS required by FAA
14 CFR Part 5. It is designed for safety managers, accountable
executives, investigators, and all personnel who participate in the
safety reporting and risk management process.
### Overview
* **Dashboard** -- A real-time summary of your SMS health: open
reports, pending investigations, overdue CPAs, compliance status,
and safety performance trends. This is the primary landing page
for safety managers who need an at-a-glance assessment.
* **Analytics** -- Deeper data analysis with charts and visualizations
covering report volumes, risk distributions, response times, trend
lines, and category breakdowns.
### Report and Investigate
* **Safety Reports** -- Submit, review, and manage safety reports.
Supports confidential and anonymous submissions, categorization by
event type, natural language reporting, and structured lifecycle
tracking from submission through closure. Reporters can track their
anonymous submissions via tracking codes.
* **Investigations** -- Formal investigation workflows triggered by
safety reports. Includes root cause analysis (RCA) tools, findings
documentation, timeline reconstruction, evidence attachments, and
linkage to corrective actions.
* **Corrective Actions (CPAs)** -- Track corrective and preventive
actions from assignment through completion and effectiveness
verification. Includes owner assignment, due dates, evidence
attachments, overdue tracking, and verification workflows.
### Risk and Compliance
* **Risk Register** -- The organization's active risk inventory.
Each entry captures a hazard, its risk assessment (severity and
likelihood on the 5x5 matrix), associated controls, initial risk,
and residual risk. The interactive risk matrix provides a visual
overview of your risk landscape.
* **Compliance** -- Map your SMS against Part 5 requirements element
by element. Track evidence, identify gaps, generate compliance
reports, and export evidence packages for internal audits or FAA
inspections. Includes the Part 5 report, gap analysis, DOC
progress tracking, and the Implementation and Evaluation Plan (IEP).
* **Management of Change (MOC)** -- Formal change management process
ensuring that operational changes are assessed for safety risk
before implementation.
* **Just Culture** -- Decision-support tools for classifying reported
events into human error, at-risk behavior, or reckless conduct
categories, ensuring consistent and fair treatment.
### Knowledge
* **Training** -- Manage SMS training programs with course libraries,
assignment tracking, completion monitoring, compliance reporting,
and training records that satisfy Part 5 Section 5.91 requirements.
Includes an adaptive training engine that adjusts content difficulty
based on individual performance (see the
[Training Module](#training-module) section below for details).
* **Documents** -- Version-controlled repository for safety policies,
procedures, manuals, bulletins, and reference materials. Supports
upload, categorization, and access control.
* **Safety Committee** -- Schedule meetings, record minutes, track
action items, and manage committee membership. Maintains the
documented record of safety governance activities that demonstrates
active safety leadership.
* **Emergency Response (ERP)** -- Emergency response plan
documentation, contact lists, exercise scheduling, and drill records.
* **Glossary** -- Shared safety terminology reference accessible to
all workspace members.
### Proactive Safety
* **ASAP (Aviation Safety Action Program)** -- Manage your ASAP
program with structured event reporting, review workflows, and
corrective action tracking. Create ASAP reports, assign reviewers,
and track resolution through the program lifecycle. Integrates
with the broader SMS reporting pipeline.
* **Anomaly Detection** -- Automated monitoring that flags unusual
patterns in operational and safety data. Leverages FOQA bridge
data and flight parameters to identify deviations and surface
them for safety review before they become incidents.
* **Safety Bulletins** -- Publish and distribute safety bulletins to
your workforce. Create bulletins for emerging hazards, seasonal
risks, or lessons learned from investigations. Track
acknowledgment and readership across the organization.
* **Safety Culture Score** -- Quantitative measurement of your
organization's safety culture health. Aggregates reporting
frequency, response times, training participation, just culture
adherence, and leadership engagement into a composite score
with trend tracking over time.
* **Activity Log** -- Chronological audit trail of all safety-related
actions across the workspace. Review who submitted reports,
updated investigations, completed CPAs, or modified risk
assessments. Supports filtering by date range, user, and
action type.
### Analytics and AI
* **Safety Performance Indicators (SPIs)** -- Define and monitor SPIs
with targets, thresholds, alert levels, and trend visualization.
Track both leading and lagging indicators over time.
* **SmartScore** -- AI-powered safety scoring that aggregates multiple
data sources -- report trends, CPA timeliness, training compliance,
risk register health -- into an overall safety assessment. Includes
pilot-level scoring and historical tracking.
* **Safety AI Assistant (ALI)** -- A conversational AI that can answer
questions about your SMS data, draft reports, summarize investigation
findings, translate safety documents, and provide regulatory
guidance. Operates within your workspace's data boundary.
* **AI-Guided Onboarding** -- A conversational onboarding experience
where ALI walks new workspace administrators through five phases:
operation profile, safety team identification, compliance document
generation, SPI configuration, and a platform tour. See the
[AI-Guided Onboarding tutorial](/en/tutorials/onboarding).
* **AI-Powered Reports** -- Automated analysis of safety report
patterns, trend identification, and anomaly detection.
* **AI Insights** -- Proactive notifications surfaced by AI analysis
of your safety data.
The Safety module's features map directly to the four pillars of SMS. The Compliance module's
element tracker shows exactly which features satisfy which Part 5 requirements, providing a
regulatory traceability matrix.
***
## Operations Module
The Operations module manages the day-to-day business of running a
flight department. It covers trip management, fleet tracking, crew
scheduling, passenger records, owner management, and financial
operations.
### Overview
* **Dashboard** -- Operational command center showing upcoming trips,
aircraft status, crew availability, weather conditions, and key
business metrics. The primary landing page for operations managers
and dispatchers.
* **Dispatch Board** -- Consolidated view of active flights, aircraft
positions, crew assignments, and trip statuses. Includes aircraft
availability and scheduling views.
### Flights
* **Trips** -- Create, schedule, and manage flight trips from request
through completion. Each trip includes legs, crew assignments,
passenger manifests, weight and balance, catering, ground
transportation, and associated documentation.
* **Schedule** -- Calendar view of all scheduled flights, crew
assignments, and aircraft availability. Supports drag-and-drop
scheduling and conflict detection.
* **Flight Logs** -- Record actual flight data: block times, flight
times, fuel burn, landings, approaches, and crew duty periods.
Flight log data feeds into aircraft utilization tracking and crew
currency records.
* **Logbooks** -- Pilot logbook entries generated from flight logs,
maintaining personal flight time records.
### Fleet
* **Aircraft** -- Fleet management with aircraft profiles, registration
details, specifications, configuration, and current status tracking.
Includes full aircraft reports with utilization history.
* **Due Items** -- Track maintenance items, inspections, ADs, and
compliance deadlines by aircraft. Monitors both time-based
(calendar) and cycle-based (hours, landings) due dates with
configurable warning thresholds.
* **Discrepancies** -- Aircraft discrepancy tracking and resolution.
Discrepancies can feed into the safety module's hazard identification
process.
### People
* **Crew** -- Crew member profiles, qualifications, type ratings,
currency tracking, medical status, schedule history, and future/past
trip views. Supports filtering by availability and certification.
* **Passengers** -- Passenger directory with profiles, travel
preferences, document information, and flight history.
* **Owners** -- For managed aircraft, track owner usage, revenue
sharing, expense allocation, payout histories, and vehicle/asset
management. Includes owner company briefings and usage summaries.
### Business
* **Accounting** -- Financial operations including estimates, invoicing,
pilot payment, transactions, reimbursements, vendor management, and
QuickBooks integration.
* **Expenses** -- Expense tracking with categorization, receipt
attachments, totals, and reporting. Supports expense payment methods
and category configuration.
* **Quotes** -- Create trip quotes with pricing, send proposals to
clients, track quote status, and convert accepted quotes into trips.
Includes preview and direct send capabilities.
* **Trip Requests** -- Manage inbound trip requests from clients.
Review request details, convert to quotes or trips, and track the
request lifecycle.
* **Reservations** -- Trip request and reservation management with
availability checking, booking workflows, rate management, contracts,
guest management, and unit tracking.
* **Reports** -- Comprehensive operational reporting with 40+ report
types covering aircraft utilization, crew schedules, fuel
consumption, expense summaries, invoice breakdowns, operating costs,
owner usage, contract vs. retail fuel analysis, and custom report
creation.
### Safety and Quality
* **FOQA (Flight Operational Quality Assurance)** -- Flight data analysis
for monitoring operational safety and efficiency. Review individual
flight data records, track parameter exceedances, analyze trends
across the fleet, and identify airport-specific patterns. FOQA
integrates with the Safety module's risk pipeline to surface
operational anomalies.
### Admin
* **Settings** -- Workspace configuration organized into sections:
* **General** -- Flight department info, email, calendar, schedule,
notifications, reports, trip planner, trip requests, menu
customization, two-factor authentication
* **Flight** -- General flight settings, airports and locations,
duty time rules, flight log configuration, flight release, tags,
trip sheets
* **Flight Planning** -- APG, flight plan, ForeFlight Dispatch,
Garmin FltPlan integrations
* **Fuel** -- Fuel vendor integrations
* **Maintenance** -- CMP, due item settings, TraxxAll Aviator
* **Integrations** -- QuickBooks, Salesforce, SatCom Direct,
FuelerLinx, FlightBridge, Baldwin Aviation, Honeywell GoDirect,
Polaris, Air Inc, OneCall, third-party vendors
* **eAPIs** -- Electronic Advance Passenger Information System
and FLASH Pass configuration
* **Billing** -- Payment methods and subscription management
* **Account** -- Calculation profiles, expense categories, payment
methods, passenger codes, vendors
* **Documents** -- Operational document storage for trip sheets,
flight releases, and business records.
* **Messages** -- Internal messaging and communication.
* **Notifications** -- Notification center for operational alerts.
### Additional Tools
Several operations features are accessible through the command palette
or secondary navigation:
* **Weather** -- Aviation weather data and briefings
* **Airports** -- Airport information database
* **FBOs** -- Fixed-base operator directory and preferences
* **Chief Pilot Dashboard** -- Command center for chief pilots with
crew currency, fleet status, and operational oversight
* **My Cockpit** -- Personal pilot dashboard with upcoming trips,
flight time totals, and currency tracking
* **Fleet Health** -- Fleet-wide health overview with maintenance
status, due items, and utilization metrics
* **Risk Score** -- Operational risk scoring for flights
* **SmartScore** -- Operational safety scoring (shared with safety
module)
* **In-Flight Display** -- Passenger-facing flight information display
* **Profile** -- User profile and personal settings
* **Training** -- Operational training tracking
The command palette (Cmd+K / Ctrl+K) provides cross-module navigation. You can search for any
page, record, or feature across Safety, Operations, and FBO without switching modules first.
***
## FBO Module
The FBO module manages fixed-base operator services -- hangar
facilities, fuel operations, point of sale, reservations, and
customer-facing services. It is designed for FBO managers, line
service personnel, front desk staff, and fuel operations teams.
### Overview
* **Dashboard** -- FBO operational command center showing current
activity, upcoming reservations, fuel status, facility occupancy,
and key business metrics. The primary landing page for FBO managers.
* **Flight Board** -- Real-time arrivals and departures tracking.
View inbound and outbound aircraft movements, filter by status,
and access individual movement details. Includes configurable
settings for board display preferences.
* **Notifications** -- FBO-specific alerts and operational
notifications.
### Reservations
* **Availability** -- Check hangar and facility availability across
date ranges. View open slots and capacity for reservation planning.
* **Bookings** -- Create and manage reservations for hangar space,
ramp parking, and other FBO services. Includes booking creation,
editing, and lifecycle management.
* **Contracts** -- Manage long-term contracts with recurring
customers, including terms, rates, and renewal tracking.
* **Guests** -- Track guest information for walk-in and transient
customers who do not have full customer accounts.
### Point of Sale
* **Orders** -- Process sales transactions for fuel, services,
merchandise, and other FBO offerings. View order history and
individual order details.
* **Products** -- Manage the product and service catalog available
for sale, including pricing, descriptions, and categories.
* **Customers** -- Customer directory with profiles, contact
information, account history, and preferences.
* **Inventory** -- Track stock levels for merchandise, supplies,
and consumables sold through the FBO.
### Facilities
* **Units** -- Manage individual hangars, tie-down spots, ramp
positions, and other rentable spaces. Each unit tracks
availability, current occupant, dimensions, and pricing.
* **Unit Types** -- Define categories of facilities (e.g., T-hangar,
corporate hangar, tie-down) with shared attributes and default
pricing.
* **Amenities** -- Configure available amenities (Wi-Fi, power,
GPU, lavatory services) that can be associated with units or
offered as add-on services.
### Financial
* **Invoices** -- Generate and manage invoices for FBO services,
hangar rentals, fuel purchases, and other charges.
* **Rates & Pricing** -- Configure rate structures for facilities,
fuel, and services. Create new rate schedules and manage pricing
tiers.
* **Transactions** -- View and reconcile financial transactions
across all FBO revenue streams.
* **Gift Cards** -- Issue and manage gift cards for FBO services.
* **Discounts** -- Configure discount codes and promotional pricing.
* **Tax Codes** -- Manage tax rates and codes applied to FBO
transactions.
* **Deposit Policies** -- Define deposit requirements for
reservations and long-term contracts.
### Staff
* **Time Clock** -- Employee clock-in and clock-out tracking for
FBO staff, with shift hour calculations.
* **Shifts** -- Schedule and manage staff shifts across FBO
operations.
* **Tills** -- Cash drawer management for point-of-sale operations,
including opening counts, closing reconciliation, and variance
tracking.
### Operations
* **Fuel Management** -- Fuel inventory tracking, dispensing
records, pricing management, and vendor coordination.
* **Safety** -- FBO-specific safety tracking for ramp operations,
ground handling, and facility safety.
* **Maintenance** -- Facility and equipment maintenance tracking,
work orders, and preventive maintenance scheduling.
* **End-of-Day Closures** -- Daily closing procedures including
reconciliation, reporting, and shift handoff documentation.
### Reports & Settings
* **Reports** -- FBO operational and financial reports covering
revenue, occupancy, fuel sales, customer activity, and staff
performance.
* **Settings** -- FBO configuration including facility details,
operating hours, service offerings, and integration preferences.
The FBO module includes a **Customer Portal** -- a self-service interface where your FBO customers
can manage their own reservations, vehicle rentals, household members, and payment methods without
requiring staff assistance. See the [Customer Portal](#customer-portal) section below for details.
***
## Maintenance Module
The Maintenance module provides comprehensive aircraft maintenance
management with work order tracking, regulatory compliance, parts
lifecycle management, and maintenance billing. It is designed for
directors of maintenance, mechanics, inspectors, and maintenance
planners.
Maintenance is a **first-class module** accessible from the module switcher in the sidebar,
alongside Safety, Operations, and FBO. See [ADR-013](/en/explanation/adr-013) for the design
rationale.
### Overview
* **Dashboard** -- Maintenance command center showing open work orders,
overdue due items, fleet health status, upcoming inspections, and
key maintenance metrics. The primary landing page for maintenance
personnel.
* **Fleet Health** -- Fleet-wide overview of aircraft maintenance
status, due items approaching limits, and utilization metrics.
### Fleet
* **Aircraft** -- Aircraft profiles with maintenance-specific views:
time-in-service, total cycles, engine hours, and component history.
* **Due Items** -- Track maintenance items, inspections, ADs, and
compliance deadlines by aircraft. Monitors both time-based
(calendar) and cycle-based (hours, landings, cycles) due dates
with configurable warning thresholds. Supports recurring items
with automatic interval recalculation.
* **Discrepancies** -- Aircraft squawk and defect tracking with
severity classification. Discrepancies can generate work orders
and feed into the safety module's hazard identification process.
* **MEL Deferrals** -- Minimum Equipment List deferral management
per 14 CFR 91.213. Track deferred items by MEL category (A, B,
C, D), rectification intervals, expiration dates, and certificate
numbers. Create, review, and close deferrals with full audit trail.
### Work Orders
* **Work Orders** -- Create, assign, and track maintenance work orders
through a full lifecycle: draft, open, in-progress, pending-parts,
completed, released, and closed. Each work order includes line
items, parts used, labor hours, notes, attachments, and cost
tracking. Supports linking to discrepancies and due items.
* **Work Order Templates** -- Reusable templates for common maintenance
tasks (e.g., 100-hour inspections, phase checks). Templates include
pre-defined items, estimated hours, and priority settings by
aircraft type.
* **Work Order Verification** -- Inspector sign-off workflow with
return-to-service authorization, certificate number recording,
and digital signature capture.
### Compliance
* **AD/SB Compliance** -- Airworthiness Directive and Service Bulletin
tracking. Create compliance records, track applicability by aircraft,
and monitor compliance status with due dates and completion evidence.
* **Compliance Dashboard** -- At-a-glance view of regulatory compliance
status across the fleet, highlighting overdue items and upcoming
deadlines.
* **Compliance Documents** -- Repository for maintenance-related
compliance documentation, including 8610-2 forms, STCs, and
approved data.
* **RII Catalog** -- Required Inspection Items catalog per 14 CFR
135.427. Define inspection items by aircraft type, ATA chapter,
interval, and whether they require a Repairman Inspection
Authorization (RIA).
### Tracking and Records
* **Component Tracking** -- Track individual components by serial
number with time-since-new (TSN), time-since-overhaul (TSO),
time-since-major-overhaul (TSMOH), and life-limit tracking in
hours, cycles, and calendar months.
* **Part Passports** -- Component birth-to-retirement traceability
documenting installation, removal, overhaul, and scrap history
per 14 CFR 91.417.
* **Tool Calibration** -- Track tool calibration status, due dates,
certificates, and calibration history per 14 CFR 43.13(a).
* **Technician Attestations** -- Maintenance release documentation
with technician certificate number, type, and digital attestation
for completed work.
* **Record Integrity** -- Cryptographic verification of maintenance
records using hash chains, ensuring tamper-evident audit trails
for regulatory inspection.
* **Logbook** -- Aircraft maintenance logbook entries with work
descriptions, performer details, aircraft hours and cycles at
time of maintenance, parts replaced, costs, and mechanic sign-off.
### Analytics and Planning
* **SmartScore** -- Maintenance-specific safety scoring that evaluates
fleet health, compliance timeliness, work order completion rates,
and component reliability.
* **Forecast** -- Predictive maintenance scheduling showing upcoming
due items, calendar-formatted maintenance events, and overdue/critical
items requiring immediate attention.
* **Planning** -- Maintenance planning tools for scheduling dock visits,
phase checks, and heavy maintenance events with estimated downtime
and cost projections.
* **Reliability** -- Reliability program data per 14 CFR 135.421(e).
Track PIREPs, MAREPs, component failures, delays, and cancellations
by ATA chapter. Analyze trends and recurring squawk patterns to
identify systemic issues.
* **Costs** -- Maintenance cost tracking and analysis across labor,
parts, outside services, and shop supplies. Break down costs by
aircraft, work order type, and time period.
### Billing
* **Billing Dashboard** -- Overview of maintenance billing activity:
pending estimates, approved work, invoiced amounts, and outstanding
balances.
* **Billing Settings** -- Configure labor rates by mechanic type
(A\&P, IA, avionics), overtime and AOG multipliers, parts markup
tiers, shop supply rules, and payment terms.
* **Estimates** -- Generate detailed billing estimates from work
orders with labor, parts, markup, shop supplies, outside services,
tax, and not-to-exceed (NTE) amounts. Send estimates to customers,
track approval/rejection, and convert to invoices.
The Maintenance module integrates bidirectionally with Safety and Operations. Aircraft
discrepancies flow into the SMS hazard pipeline, work order completions update due item status in
Operations, and maintenance events appear on the Operations schedule.
***
## Training Module
Training is accessed through the **Safety module sidebar**, not as a standalone module. It is a
sub-feature of the Safety module, providing the training management capabilities required by Part
5 Section 5.91.
The Training module provides adaptive, session-based safety training
that goes beyond traditional course completion tracking. It uses
intelligent algorithms to personalize the learning experience for
each crew member.
### Adaptive Learning
* **Session-Based Training** -- Training is delivered in focused
sessions rather than monolithic courses. Each session selects
items from the training library based on the learner's current
proficiency and knowledge gaps.
* **Difficulty Calibration** -- The system adjusts item difficulty
based on individual performance. Crew members who demonstrate
mastery move to more challenging material; those who struggle
receive additional practice on foundational concepts.
* **Spaced Repetition** -- Items are scheduled for review at
optimal intervals to maximize long-term retention. The system
predicts when a learner is likely to forget material and
surfaces it for review before that happens.
### Training Domains
Training content is organized into domains aligned with SMS
requirements:
| Domain | Coverage |
| ---------------------- | ----------------------------------------------------------------------- |
| Safety Policy | Organizational safety policies, codes of ethics, non-punitive reporting |
| Hazard Identification | Recognizing and reporting hazards in operational environments |
| Safety Risk Management | Risk assessment methodology, severity and likelihood evaluation |
| Safety Assurance | Monitoring, auditing, and continuous improvement processes |
| Emergency Response | Emergency procedures, ERP activation, and coordination |
### Compliance Tracking
* **Records** -- Maintain training completion records that satisfy
Part 5 Section 5.91 requirements.
* **Compliance Dashboard** -- Monitor training currency across the
organization with at-a-glance compliance status.
* **Assignment** -- Assign training to individuals or groups with
due dates and completion tracking.
* **Export** -- Export training records for regulatory inspections
or internal audits.
Training proficiency data feeds into SmartScore's Proficiency component, connecting individual
training performance to the broader safety assessment.
***
## Customer Portals
Customer portals are customer-facing interfaces that span **Operations and FBO**. They provide
dedicated logins for your clients, separate from the operator interface, where they can request
trips, review quotes, manage passengers, view invoices, and communicate with your team.
PlaneConnection provides four distinct portal types, each tailored to
a different external user persona. All portals are accessed at
`/{workspace}/portal` through a dedicated login and show only the
user's own data.
### Portal Types
| Portal | Role | Audience | Key Features |
| ------------------------- | ---------------- | ------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **FBO Customer Portal** | `fbo_customer` | FBO customers (hangar tenants, transient clients) | Manage reservations, view invoices, vehicle rentals, household members, payment methods. |
| **Passenger Portal** | `passenger` | Passengers on managed flights | View upcoming trips, manage profile, upload travel documents, message operations team. |
| **Charter Client Portal** | `charter_client` | Charter clients requesting flights | Submit trip requests, review and accept quotes, manage passenger lists, view invoices, message operations team. |
| **Owner Portal** | `owner` | Aircraft owners with managed aircraft | View flights, aircraft records, maintenance status, and financial data scoped to owned aircraft. Revenue sharing, expense allocation, and payout history. |
Portal roles are scoped exclusively to their portal. Portal users cannot access the operator-side
Safety, Operations, or FBO staff interfaces. See [User
Roles](/en/reference/user-roles#portal-roles) for permission details.
### Charter Client Features
* **Dashboard** -- Overview of upcoming trips, recent quotes,
outstanding invoices, and account status.
* **Trip Requests** -- Submit new trip requests with route, date,
passenger count, and special requirements. Track request status
from submission through scheduling.
* **Quotes** -- Review trip quotes sent by your operations team.
View pricing breakdowns, compare options, and accept or decline
proposals.
* **Passengers** -- Manage passenger profiles with contact
information, travel documents, and preferences. Add or update
passengers who will be traveling on requested trips.
* **Invoices** -- View and track invoices for completed trips.
See payment status, download invoice documents, and review
billing history.
* **Messages** -- Direct messaging with your operations team.
Threaded conversations keep all trip-related communication
organized and accessible.
* **Profile** -- Update personal information, communication
preferences, and account settings.
### FBO Customer Features
* **Reservations** -- View, create, and manage hangar and facility
reservations.
* **Invoices** -- View invoices and payment history for FBO services.
* **Vehicles** -- Manage vehicle rentals and loaner car assignments.
* **Household** -- Add and manage household members who may use
FBO services under the customer's account.
* **Payment Methods** -- Store and manage payment methods for
FBO transactions.
* **Profile** -- Update contact information and preferences.
### Operator-Side Configuration
Operators manage portals through **Settings > Portal**:
* **Portal Settings** -- Configure portal branding, access rules,
and self-service permissions for each portal type.
* **Client Management** -- Add and manage portal client accounts,
set access levels, and link clients to their passenger records.
### Portal Auto-Provisioning
When operators create certain records, portal accounts can be
automatically provisioned for the associated external users:
| Trigger | Portal Account Created | Condition |
| -------------------------------- | ----------------------------- | --------------------------------------------------------------------------------------------------------------- |
| Adding a passenger to a trip | Passenger portal account | If the passenger has an email address and portal auto-provisioning is enabled in workspace settings. |
| Creating a charter client record | Charter client portal account | If the client has an email address. An invitation email is sent with a link to set up their portal credentials. |
| Creating an FBO customer record | FBO customer portal account | If the customer has an email address and FBO portal is enabled. |
| Assigning aircraft ownership | Owner portal account | If the aircraft owner has an email address. |
Auto-provisioned accounts receive an email invitation to set up
their credentials. Until the invitation is accepted, the account
exists in a pending state. Operators can resend or revoke pending
invitations from the client management page.
Auto-provisioning reduces administrative overhead by eliminating
the need to manually create portal accounts for every passenger
or client. You can disable auto-provisioning per portal type in
**Settings > Portal > Auto-Provisioning**.
***
## Cross-Module Integration
The four modules are not independent systems sharing a login. They
share data in ways that strengthen all four:
| Source Module | Data | Receiving Module | Application |
| ------------- | ------------------------- | ---------------- | ------------------------------------------------------- |
| Operations | Flight hours and cycles | Safety | Fatigue tracking, duty time monitoring |
| Operations | Flight hours and cycles | Maintenance | Due item tracking, component time accumulation |
| Operations | Aircraft discrepancies | Safety | Hazard identification, risk assessment triggers |
| Operations | Aircraft discrepancies | Maintenance | Work order generation, MEL deferral tracking |
| Operations | Crew qualifications | Safety | Training compliance monitoring |
| Operations | Trip data | Safety | Context for safety reports referencing specific flights |
| Operations | Aircraft movements | FBO | Flight board arrivals and departures |
| Maintenance | Work order completions | Operations | Due item status updates, aircraft availability |
| Maintenance | Component failures | Safety | Hazard identification, reliability-driven risk triggers |
| Maintenance | MEL deferrals | Operations | Dispatch restrictions, flight release conditions |
| Maintenance | Reliability trends | Safety | Proactive risk awareness, SPI data |
| Maintenance | Maintenance costs | Operations | Aircraft operating cost tracking |
| FBO | Fuel dispensing records | Operations | Fuel tracking and cost allocation per trip |
| FBO | Customer and guest data | Operations | Passenger records and manifest coordination |
| FBO | Ramp incident reports | Safety | FBO safety events feed into the SMS pipeline |
| FBO | Facility maintenance logs | Maintenance | Ground equipment maintenance tracking |
| Safety | Safety training records | FBO | Staff training compliance for ramp operations |
| Safety | Investigation findings | Maintenance | Corrective maintenance actions from safety events |
This integration means your SMS is not operating in a vacuum. It has
access to the operational reality of your flight department and FBO
services, making risk assessments and safety performance monitoring
grounded in actual data rather than abstractions.
## Module Enable/Disable
Workspace administrators can enable or disable modules under
**Settings > Workspace > Modules**. This controls what is visible
and accessible within the workspace:
| When a module is disabled | What happens |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Sidebar navigation | Module is hidden from the sidebar and module switcher. |
| Routes | All routes for the module return a redirect. No data is accessible. |
| Role availability | Module-specific roles are hidden from the role assignment dropdown. For example, disabling the Ops module hides Director of Operations, Chief Pilot, Director of Maintenance, Dispatcher, Owner, SIC, and Cabin Crew. |
| Existing data | Data is preserved. Re-enabling the module restores access to all existing records. |
| Cross-module references | Other modules can still reference data from a disabled module (e.g., a safety report linked to a flight), but the link will not be navigable until the module is re-enabled. |
Disabling a module does not revoke roles already assigned to users. If you re-enable the module,
those users will regain access immediately. To fully remove access, change or remove the
module-specific roles before disabling.
Certain roles are always available regardless of module state:
Account Owner, Admin, Staff, Pilot, Accountable Executive, Mechanic,
Auditor, and Sole Proprietor. System roles (System Administrator,
Platform Admin) are also always available but cannot be assigned
by workspace administrators.
## Module Availability
All four modules are available across all subscription tiers. The tier
determines administrative capabilities, not module access:
| Capability | Starter | Pilot | Fleet | Operator / FBO | Enterprise |
| --------------------- | -------- | -------- | ----------------- | -------------- | ---------- |
| Safety module (basic) | Included | Included | Included | Included | Included |
| Safety module (full) | -- | -- | Included | Included | Included |
| Operations module | -- | Included | Included | Included | Included |
| Maintenance module | -- | -- | Included | Included | Included |
| FBO module | -- | -- | -- | Included | Included |
| Price | \$0 | \$25/mo | \$125/aircraft/mo | \$0 + 2%/trip | Custom |
| User limit | 5 | 10 | Unlimited | Unlimited | Unlimited |
| Document storage | 5 GB | 25 GB | 100 GB | 100 GB | Unlimited |
| Audit retention | 24 mo | 24 mo | 5 years | 5 years | 7 years |
| API access | Read | Read | Read-only | Read-only | Full |
| Vanity subdomain | -- | -- | Included | Included | Included |
| Custom domain | -- | -- | -- | -- | Included |
| SSO | -- | -- | -- | -- | Included |
| AI Copilot (ALI) | Included | Included | Included | Included | Included |
PlaneConnection's philosophy is that safety features should never be gated by price. All core
SMS functionality -- reporting, risk management, investigations, corrective actions, and
compliance tracking -- is available to every operator regardless of tier.
## Related
How operational data flows between trips, legs, crew, and aircraft.
How the platform monitors and measures safety performance.
The regulatory framework that the Safety module implements.
How workspace isolation protects your data.