> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage Billing and Subscriptions

> View your plan, manage payment methods, compare tiers, and handle subscription changes in PlaneConnection.

This guide helps you review your subscription plan, manage payment methods, change tiers, and handle service cancellation.

<Warning>
  This feature requires **administrator** or **workspace owner** permissions. Changes made here
  affect all users in your workspace.
</Warning>

<Info>
  **Who should read this:** Workspace administrators (Admin role). Only Admins can manage billing,
  payment methods, and subscription changes. You need an active PlaneConnection workspace.
</Info>

## Review your current plan

### Safety module: Subscription page

<Steps>
  ### Step 1: Navigate to the subscription page

  In the **Safety** module, go to **Settings > Subscription**.

  ### Step 2: Review your plan details

  The page shows your current plan, usage statistics, and a usage bar. If you want to compare tiers, review the **Compare Plans** section.
</Steps>

### Ops module: Billing page

In the **Ops** module, go to **Settings > Billing > Payment Methods** to review your active plan, billing cycle, and next billing date.

## Manage payment methods

Payment methods are managed in the Ops module billing settings.

<Steps>
  ### Step 1: Navigate to payment methods

  In the **Ops** module, go to **Settings > Billing > Payment Methods**.

  ### Step 2: Add a new payment method

  Click **Add Payment Method**, fill in the card details and billing address, and click **Add Card**.

  ### Step 3: Set a default (optional)

  If you want to change the default card, click **Set as Default** on the desired card. The default card is used for recurring charges.

  ### Step 4: Remove a card (optional)

  If you want to remove a non-default card, click the **Delete** icon.
</Steps>

<Warning>
  Ensure you always have a valid payment method on file. If your default card expires or is
  declined, your subscription may be interrupted.
</Warning>

## Change your plan

### Upgrade

To upgrade to a higher tier:

1. Navigate to **Settings > Subscription**.
2. In the **Compare Plans** section, review the tier that meets your
   needs (Free, Pilot Pro, Corporate, Operator/FBO, or Enterprise).
3. For Corporate and Operator/FBO tiers, follow the self-service
   upgrade flow.
4. For Enterprise, click **Contact Sales** or email
   `sales@planeconnection.com`.

Plan upgrades take effect immediately. Additional features and higher
limits are available as soon as the upgrade is confirmed.

### Downgrade

To downgrade to a lower tier:

1. Navigate to **Safety > Settings > Subscription**.
2. Review the limitations of the lower tier (user limits, storage
   caps, feature restrictions).
3. Ensure your current usage fits within the lower tier's limits --
   for example, if the lower tier has a 5-user limit, you must have
   5 or fewer active users.
4. Contact support to initiate the downgrade.

<Warning>
  Downgrading may require you to reduce your user count or disable features that are not available
  on the lower tier. Plan changes take effect at the end of your current billing cycle.
</Warning>

## View billing history

Your billing history is available in the Ops billing settings area.
It shows past charges, payment dates, and invoice status. Contact
support if you need to download a specific invoice.

## Cancel your subscription

Service cancellation is available at **Ops > Settings > Billing >
Cancel Service**. This is a significant action with permanent
consequences.

<Steps>
  ### Step 1: Navigate to the cancellation page

  In the **Ops** module, go to **Settings > Billing > Cancel Service**.

  ### Step 2: Review the consequences

  The page lists what happens when you cancel, including data deletion after a 30-day retention period.

  ### Step 3: Select a cancellation reason

  Choose a reason from the dropdown and add optional notes.

  ### Step 4: Confirm cancellation

  Click **Cancel Service**, type `CANCEL` in the confirmation dialog, and click **Confirm Cancellation**.
</Steps>

<Danger>
  Before cancelling, export your data using the [Export Data](/en/how-to/admin/export-data) feature.
  Data cannot be recovered after the 30-day retention period ends.
</Danger>

## Related

<CardGroup cols={2}>
  <Card title="Export Data" href="/how-to/admin/export-data">
    Export your data before making plan changes.
  </Card>

  <Card title="Configure Workspace" href="/how-to/admin/configure-workspace">
    General workspace settings and configuration.
  </Card>

  <Card title="Manage Users" href="/how-to/admin/manage-users">
    Check and manage user counts against plan limits.
  </Card>

  <Card title="User Roles" href="/reference/user-roles">
    Role definitions and access scope.
  </Card>
</CardGroup>