> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage POS Tills

> Set up cash registers, open and close shifts, reconcile tills at end of day, and track cash variances in the FBO Point of Sale system.

By following this guide, you will create and configure POS tills, open and close shifts, reconcile cash at end of day, and investigate variances.

<Info>
  The FBO module must be enabled for your workspace. Contact your workspace administrator if you do
  not see the FBO section in the sidebar.
</Info>

<Info>
  Till management requires the **FBO Manager** or **Admin** role. Front desk staff can open and
  close their assigned till but cannot create new tills or modify till settings.
</Info>

## Create a New Till

<Steps>
  ### Step 1: Navigate to Tills

  Navigate to **FBO > Tills** in the sidebar and click **New Till**.

  ### Step 2: Configure till details

  Enter the till configuration:

  | Field            | Description                                                                           |
  | ---------------- | ------------------------------------------------------------------------------------- |
  | **Name**         | Display name (e.g., "Front Desk Register", "Ramp Till", "Hangar Office").             |
  | **Location**     | Physical location within the facility (optional, for reference).                      |
  | **Default till** | Toggle on to make this the default till for new orders. Only one till can be default. |

  ### Step 3: Save the till

  Click **Save**. The till is created in closed status and is ready to be opened for a shift.
</Steps>

## Open a Shift

<Steps>
  ### Step 1: Open the till

  Navigate to **FBO > Tills** and select the till you want to open.

  ### Step 2: Enter the opening balance

  Enter the cash amount in the till at the start of the shift. This is the starting float that will be used to make change. The system records this amount for reconciliation.

  ### Step 3: Start the shift

  Click **Open Till**. The till status changes to **Open** and is available for processing transactions. All cash transactions on this till are tracked against the opening balance.
</Steps>

## Process Transactions During a Shift

While the till is open, all cash transactions processed through the POS update the till's running balance. The till detail page shows:

* **Opening balance** -- the amount the till was opened with.
* **Cash received** -- total cash payments collected during the shift.
* **Cash paid out** -- total cash refunds issued during the shift.
* **Expected balance** -- calculated as: opening balance + cash received - cash paid out.
* **Transaction count** -- number of transactions processed on this till.

<Tip>
  Keep the till detail page open during busy periods to monitor the running balance. If the expected
  balance diverges significantly from the physical cash, investigate before end of day.
</Tip>

## Close a Shift and Reconcile

<Steps>
  ### Step 1: Count the physical cash

  At the end of the shift, physically count all cash in the till.

  ### Step 2: Close the till

  Navigate to the till and click **Close Till**. Enter the counted cash amount in the **Actual Balance** field.

  ### Step 3: Review the variance

  The system compares the actual balance to the expected balance and displays the variance:

  | Variance     | Meaning                                                                   |
  | ------------ | ------------------------------------------------------------------------- |
  | **\$0.00**   | Perfect balance. No investigation needed.                                 |
  | **Positive** | More cash than expected. Possible over-charge or missed refund.           |
  | **Negative** | Less cash than expected. Possible under-charge, theft, or counting error. |

  ### Step 4: Document the variance (if any)

  If there is a variance, enter a note explaining the likely cause. Variance notes are part of the till's audit trail and appear in the end-of-day report.

  ### Step 5: Confirm closure

  Click **Confirm Close**. The till status changes to **Closed**. The shift record is archived with opening balance, closing balance, variance, and all associated transactions.
</Steps>

<Warning>
  Once a till is closed, no further transactions can be processed on it for that shift. If you need
  to process additional transactions, open a new shift with a new opening balance.
</Warning>

## View Till History

Navigate to **FBO > Tills** and select a till to view its shift history. Each past shift shows:

* Shift date and operator.
* Opening and closing balances.
* Variance amount and notes.
* Transaction count and total volume.

Use the history to identify patterns in variances that may indicate training needs or process issues.

## Related

<CardGroup cols={2}>
  <Card title="Use the FBO Point of Sale" href="/how-to/fbo/use-point-of-sale">
    Process orders and manage the POS workflow.
  </Card>

  <Card title="FBO POS Reference" href="/reference/fbo-pos-reference">
    POS data structures, payment methods, and product catalog.
  </Card>

  <Card title="Run FBO Reports" href="/how-to/fbo/run-fbo-reports">
    End-of-day and financial reports that include till reconciliation.
  </Card>

  <Card title="FBO Statuses" href="/reference/fbo-statuses">
    Till statuses and lifecycle transitions.
  </Card>
</CardGroup>