> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage FBO Ramp Services

> Create service orders for aircraft on the ramp, assign line service staff, track service completion, and manage the full service order workflow.

This guide helps you create and manage service orders for aircraft at your FBO, assign work to line service staff, and track services through completion.

<Info>
  **Who should read this:** FBO managers, ramp supervisors, line service technicians, and front desk staff responsible for coordinating ground services for arriving and departing aircraft.

  **Prerequisites:** Service orders are linked to aircraft movements on the flight board. See [Manage the FBO Flight Board](/en/how-to/fbo/manage-flight-board) for movement setup.
</Info>

<Info>
  The FBO module must be enabled for your workspace. Contact your workspace administrator if you do
  not see the FBO section in the sidebar.
</Info>

<Tip>
  Service orders move through four statuses: **Pending** (requested), **In Progress** (work
  started), **Completed** (work finished), and **Cancelled** (service not needed). Monitor the
  **Pending** count to ensure no requests are overlooked.
</Tip>

## Service Order Types

The FBO supports the following service types for aircraft on the ramp:

| Service       | Description                                                                           |
| ------------- | ------------------------------------------------------------------------------------- |
| **Fuel**      | Fuel uplift (Jet-A, 100LL, or SAF). Linked to a fuel order with quantity and pricing. |
| **GPU**       | Ground power unit connection for aircraft requiring external power.                   |
| **Lavatory**  | Lavatory service (dump and recharge).                                                 |
| **De-Icing**  | Aircraft de-icing and anti-icing treatment.                                           |
| **Catering**  | Crew meals, passenger catering, and beverage provisioning.                            |
| **Detailing** | Aircraft exterior wash, interior cleaning, or detailing services.                     |
| **Custom**    | Any other service not covered by the standard types. Enter a description.             |

## Create a Service Order

<Steps>
  ### Step 1: Open the movement

  Navigate to **FBO > Flight Board** and click the movement that needs service. Alternatively, navigate to **FBO > Ramp Services** to see all service orders across movements.

  ### Step 2: Add a new service

  Click **Add Service** in the movement's Services section. Select the service type from the list.

  ### Step 3: Enter service details

  * **Service** -- the type of service being requested (required)
  * **Notes** -- any special instructions or details about the request

  ### Step 4: Assign a team member (optional)

  Select a staff member from the **Assigned To** dropdown to route the service order to a specific technician or team.

  ### Step 5: Save the service order

  Click **Save**. The service order is created in **Pending** status.
</Steps>

## Track and Complete a Service Order

<Steps>
  ### Step 1: Start the service

  When work begins, open the service order and click **Start**. The status changes to **In Progress** and the start time is recorded.

  ### Step 2: Complete the service

  When work is finished, click **Complete**. The status changes to **Completed** and the completion time is recorded.
</Steps>

<Note>
  Completion timestamps are recorded automatically when you advance the status. These times feed
  into service performance metrics and the end-of-day report.
</Note>

## Cancel a Service Order

If a service is no longer needed (e.g., the aircraft departs before fueling, or the customer cancels a catering request), open the service order and click **Cancel**. The status changes to **Cancelled**.

<Warning>
  Cancelling a service order is permanent. If the customer later re-requests the service, create a
  new service order rather than attempting to revert the cancelled one.
</Warning>

## Monitor Ramp Activity

Navigate to **FBO > Ramp Services** to see all service orders across all movements. Use the status filters to focus on specific states:

* **Pending** -- services requested but not yet started. Prioritize these to prevent delays.
* **In Progress** -- services currently being performed. Monitor for any that have been in progress unusually long.
* **Completed** -- services finished today. Review for completeness at end of shift.
* **Cancelled** -- services that were voided.

## Link Fuel Orders to Service Orders

Fuel service orders work in tandem with the fuel management system. When you create a fuel service order, a corresponding fuel order is created with quantity, fuel type, pricing tier, and truck assignment details. See [Manage FBO Fuel Operations](/en/how-to/fbo/manage-fuel) for the full fuel order workflow.

## Related

<CardGroup cols={2}>
  <Card title="Manage the FBO Flight Board" href="/how-to/fbo/manage-flight-board">
    Track aircraft movements that service orders are linked to.
  </Card>

  <Card title="Manage FBO Fuel Operations" href="/how-to/fbo/manage-fuel">
    Process fuel orders, manage fuel trucks, and run quality control.
  </Card>

  <Card title="FBO Statuses" href="/reference/fbo-statuses">
    Service order statuses and lifecycle transitions.
  </Card>

  <Card title="Manage FBO Staff" href="/how-to/fbo/manage-staff">
    Manage the line service team that fulfills service orders.
  </Card>
</CardGroup>