> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage FBO Reward Cards

> Issue loyalty reward cards, configure point tiers, track transactions, adjust balances, and manage the FBO reward program.

This guide helps you issue loyalty reward cards, manage point balances, and handle tier assignments for your FBO's customer reward program.

<Info>
  **Who should read this:** FBO managers, front desk staff, and customer relationship coordinators responsible for the loyalty program, customer retention, and reward fulfillment.

  **Prerequisites:** Customer accounts should be set up in the system before issuing reward cards. See [Handle FBO Billing](/en/how-to/fbo/handle-fbo-billing) for customer account creation.
</Info>

<Info>
  The FBO module must be enabled for your workspace. Contact your workspace administrator if you do
  not see the FBO section in the sidebar.
</Info>

## Issue a New Reward Card

<Steps>
  ### Step 1: Open the issue dialog

  Click the **Issue Card** button in the page header. A dialog opens with the card creation form.

  ### Step 2: Enter the customer name

  Type the **Customer Name** for the card holder. This should match an existing customer account in your database.

  ### Step 3: Select the starting tier

  Choose the initial **Tier** for the card: Bronze (default for new members), Silver, Gold, or Platinum.

  ### Step 4: Issue the card

  Click **Issue Card**. The system generates a unique card code and creates the card with a zero-point balance in Active status.
</Steps>

<Tip>
  Issue reward cards at the moment of enrollment -- when a customer signs a hangar contract, makes
  their first fuel purchase, or explicitly asks to join the program. A smooth enrollment experience
  increases participation rates.
</Tip>

## Manage Points

### Earn Points

When a customer makes a qualifying purchase, add earned points to their reward card.

<Steps>
  ### Step 1: Open the adjustment dialog

  Click the **three-dot menu** on the card's row in the table, then select **Adjust Points**. Alternatively, click the card row to open the detail drawer, then click **Adjust Points**.

  ### Step 2: Select "Earn" as the type

  Set the **Type** dropdown to **Earn**.

  ### Step 3: Enter the points amount

  Enter the number of **Points** to award. Common earn structures include:

  * **1 point per gallon** of fuel purchased
  * **1 point per dollar** spent on services
  * **Bonus points** for specific promotions (e.g., "Double points on weekends")

  ### Step 4: Add a description (optional)

  Enter a **Description** for the transaction (e.g., "450 gal Jet-A -- fuel purchase 2026-03-12", "Q1 bonus points").

  ### Step 5: Submit the adjustment

  Click **Adjust Points**. The points balance updates immediately and a transaction record is created.
</Steps>

### Redeem Points

When a customer wants to use their accumulated points, process a redemption.

<Steps>
  ### Step 1: Open the adjustment dialog

  Click the **three-dot menu** on the card's row, then select **Adjust Points**.

  ### Step 2: Select "Redeem" as the type

  Set the **Type** dropdown to **Redeem**.

  ### Step 3: Enter the redemption amount

  Enter the number of **Points** to deduct. Common redemption structures include:

  * **500 points = \$5 off** a fuel purchase
  * **1,000 points = free GPU rental** (2 hours)
  * **2,500 points = complimentary overnight hangar**
  * **5,000 points = tier upgrade**

  ### Step 4: Add a description

  Enter a **Description** explaining what the customer redeemed (e.g., "Redeemed for \$25 fuel credit", "Complimentary crew car -- 1 day").

  ### Step 5: Submit the redemption

  Click **Adjust Points**. The points are deducted from the balance. If the redemption exceeds the available balance, the system will prevent the transaction.
</Steps>

<Warning>
  Verify the customer's identity before processing a redemption. Confirm the card code and customer
  name to prevent unauthorized use of reward points.
</Warning>

## Upgrade a Customer's Tier

If you want to upgrade a customer's tier, issue a new card at the higher tier or contact support for tier modification on the existing card.

## Deactivate a Reward Card

Deactivation permanently disables a reward card. Use this when a customer closes their account, requests removal from the program, or when a card is lost or compromised.

<Steps>
  ### Step 1: Locate the card

  Find the card in the table using the search field or status tabs.

  ### Step 2: Open the action menu

  Click the **three-dot menu** on the card's row, then select **Deactivate**. Alternatively, open the detail drawer and click the **Deactivate** button.

  ### Step 3: Confirm deactivation

  A confirmation dialog appears warning that the customer will lose access to their points. Click **Deactivate** to confirm.
</Steps>

<Warning>
  Deactivation cannot be reversed. The customer's points balance is frozen and they can no longer
  earn or redeem points. If a customer later wants to rejoin the program, you will need to issue a
  new card.
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Handle FBO Billing" href="/how-to/fbo/handle-fbo-billing">
    Manage customer accounts and transactions linked to reward card holders.
  </Card>

  <Card title="Manage FBO Campaigns" href="/how-to/fbo/manage-campaigns">
    Create promotional campaigns that drive reward card enrollment and engagement.
  </Card>

  <Card title="Manage FBO Customer Groups" href="/how-to/fbo/manage-customer-groups">
    Organize reward card holders into groups for targeted promotions and group discounts.
  </Card>

  <Card title="Use the FBO Point of Sale" href="/how-to/fbo/use-point-of-sale">
    Process orders where customers earn and redeem reward points.
  </Card>
</CardGroup>