> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Manage Work Orders
> Create maintenance work orders, assign technicians, track progress, and complete verification and sign-off for aircraft maintenance.
The Operations module must be enabled for your workspace. You also need the appropriate operations
permissions. Contact your workspace administrator if you cannot access these features.
By the end of this guide, you will have created maintenance work orders, assigned them to technicians, tracked their progress, and completed the verification and sign-off process.
## View work orders
Navigate to **Ops > Work Orders** to see all maintenance work orders. The list shows each work order with its number, aircraft, title, assigned technician, priority, status, and due date. Use the filters to narrow by status, aircraft, or priority.
## Create a new work order
### Step 1: Open the new work order form
From the work orders list, click **New Work Order**.
### Step 2: Enter work order details
| Field | Required | Description |
| ------------------- | :------: | ----------------------------------------------------------------------------------------------------- |
| Title | Yes | Short description of the maintenance task. |
| Aircraft | Yes | Aircraft the work is being performed on. |
| Type | Yes | Scheduled, unscheduled, inspection, AD compliance, service bulletin, or other. |
| Priority | Yes | Low, Medium, High, or AOG (Aircraft on Ground). |
| Description | Yes | Detailed description of the work to be performed, including reference to maintenance manual sections. |
| Due date | No | Target completion date. |
| Estimated hours | No | Estimated labor hours to complete the work. |
| Associated due item | No | Link to a due item that triggered this work order. |
### Step 3: Add task steps
Break the work into individual task steps. For each step, enter a description and any reference documentation (maintenance manual section, AD number, SB number). Steps can be reordered by dragging.
### Step 4: Assign parts
If the work requires parts from inventory, add them to the work order. Select parts from the inventory catalog, specify the quantity needed, and the system checks availability.
Parts are reserved when added to a work order but not issued until the technician confirms usage.
If a part is out of stock, a warning appears and you can proceed or wait for the part to be
received.
### Step 5: Save
Click **Save**. The work order receives a tracking number and enters **Open** status.
## Assign a technician
1. Open the work order detail page.
2. Click the **Assign** field and select the technician from the crew roster.
3. The technician receives a notification and the work order appears on their task list.
You can assign multiple technicians to a work order if the job requires a team. The primary
assignee is responsible for completion and sign-off.
## Track work order progress
Work orders move through the following statuses:
| Status | Description |
| ---------------------- | ----------------------------------------------------- |
| **Open** | Created but work has not started. |
| **In Progress** | Technician has started the work. |
| **Pending Parts** | Work is paused waiting for parts. |
| **Pending Inspection** | Work is complete and awaiting inspector verification. |
| **Completed** | Work and verification are finished. |
| **Cancelled** | Work order was cancelled before completion. |
Technicians update the status as work progresses. Each status change is timestamped in the work order history.
## Edit a work order
1. Navigate to **Ops > Work Orders** and click the work order row.
2. Click **Edit** to modify details, add task steps, or update parts.
3. Click **Save**.
Editing a work order that is already **In Progress** triggers a notification to the assigned
technician. Avoid making changes that could conflict with work already underway without
coordinating with the technician.
## Verify and sign off
### Step 1: Review completed work
When the technician marks the work order as **Pending Inspection**, navigate to **Ops > Work Orders** and open the work order. Click **Verify** to begin the inspection process.
### Step 2: Inspect each task step
Review each task step and confirm it was completed correctly. Check associated documentation, photos, and part records. Mark each step as verified or flag it for rework.
### Step 3: Sign off or return for rework
If all steps are verified, click **Sign Off**. Enter your authorization number (IA number for
inspections requiring an Inspection Authorization). The work order moves to **Completed** status
and the aircraft's maintenance records are updated.
If any steps require rework, add comments describing the issues and click **Return for Rework**.
The work order returns to **In Progress** status and the technician is notified.
For work requiring an Inspection Authorization (IA) sign-off under 14 CFR 43.3, the verifying user
must have IA credentials recorded in their crew profile. The system validates this before allowing
sign-off on applicable work order types.
## Related
Discrepancy tracking and MEL items related to work orders.
Due items can trigger work order creation.
Work order completion updates aircraft maintenance records.