> ## Documentation Index
> Fetch the complete documentation index at: https://docs.planeconnection.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Use SmartScore
> Understand pilot safety risk scores, review component factors, and use SmartScore data for proactive safety management.
By following this guide, you will review pilot SmartScore data, identify pilots needing targeted interventions, and use fleet-level analytics for safety performance monitoring.
**Who should read this:** Safety managers, accountable executives, and directors of operations who monitor pilot readiness. Pilots can view their own SmartScore but cannot see other pilots' scores.
**Prerequisites:** Safety Manager or Admin role. SmartScore must be enabled for your workspace. At least one pilot must have operational data in the system.
## Understanding SmartScore
SmartScore evaluates each pilot across three components -- Experience, Proficiency, and Risk -- and blends them into a single 0--100 score. For the full methodology, scoring bands, and component definitions, see [SmartScore Methodology](/en/reference/smartscore-methodology).
## Fleet SmartScore View
Navigate to **Safety > SmartScore** to open the fleet-level dashboard. This page provides an aggregate view of pilot readiness across your organization.
### Fleet stat cards
| Card | What It Shows |
| --------------------- | -------------------------------------------------------------------------------- |
| **Total Pilots** | Number of pilots with SmartScore data. |
| **Fleet Average** | Mean SmartScore across all scored pilots. |
| **Scored This Month** | How many pilots had their scores recalculated in the current month. |
| **Alerts** | Count of active alerts (expiring certifications, overdue training, score drops). |
### Score distribution
A bar chart shows how many pilots fall into each score band (Excellent, Good, Fair, Needs Attention). Use this to assess overall fleet health at a glance. A healthy distribution concentrates pilots in the Good and Excellent bands.
### Pilots needing attention
A table lists pilots in the Fair or Needs Attention bands, sorted by score ascending. Each row shows the pilot name, overall score, trend indicator, and a link to the pilot detail view.
Review the "Needs Attention" list weekly. Early intervention -- a targeted training assignment, a
check ride, or a conversation about workload -- can prevent a score from declining further.
## Pilot Detail View
Click any pilot name on the fleet view to open their individual SmartScore detail page.
### Score breakdown
A radar chart visualizes the three component sub-scores (Experience, Proficiency, Risk) so you can see exactly where a pilot is strong and where gaps exist. Below the chart, each component shows its numerical sub-score and contributing factors.
### Trend history
A line chart shows the pilot's overall SmartScore trajectory over the last 12 months. Look for:
* **Upward trends** -- positive; training or experience gains are taking effect.
* **Downward trends** -- investigate; something has changed in the pilot's operational profile.
* **Stable scores** -- expected for experienced pilots with consistent activity.
### Actionable items
The detail page lists items that are directly impacting the score:
* Expired or approaching-expiry certifications
* Overdue training assignments
* Recent safety events linked to this pilot
* FRAT scores above normal thresholds
Each item links to the relevant record so you can take action immediately.
### Linked records
A table at the bottom shows all records that contribute to this pilot's score -- safety reports, CPA assignments, training completions, FRAT submissions, and investigation involvement. This provides full traceability from score to source data.
## How Scores Update
SmartScore recalculates automatically when underlying data changes -- flight activity logged, training completed, safety events recorded, or certifications updated. A nightly batch process ensures all scores remain current even when no individual trigger occurs during the day.
Score changes are not instantaneous. After completing a training course or filing a report, allow
up to 24 hours for the score to reflect the new data. The nightly batch runs at 02:00 UTC.
## Use Cases for Safety Managers
### Targeted interventions
When a pilot's score drops into the Fair or Needs Attention band, open their detail view to identify which component is driving the decline. Assign targeted training, schedule a proficiency check, or adjust the pilot's schedule to address the specific gap.
### Trend analysis for SPI reporting
SmartScore data feeds into Safety Performance Indicator calculations. Track fleet average SmartScore as an SPI to demonstrate safety assurance activities to the FAA under 14 CFR 5.71.
### Management review input
Include fleet SmartScore distribution and trend data in quarterly management reviews. This gives the accountable executive a quantitative view of organizational safety posture per 14 CFR 5.73.
### New hire onboarding
Monitor new pilots' SmartScores during their first 90 days. Their Experience component will be low initially, but Proficiency should increase steadily as they complete onboarding training.
## Privacy and Just Culture
SmartScore is a safety management tool, not a punitive instrument. Scores must be used in
accordance with your organization's just culture policy to identify systemic issues and support
individual improvement -- not to discipline employees for safety reporting or normal operational
variations. Using SmartScore punitively undermines the trust that underpins voluntary safety
reporting under 14 CFR 5.21(a)(4).
SmartScore data is restricted by role:
* **Safety managers and executives** can view all pilots' scores.
* **Pilots** can view their own score and detail page but cannot access other pilots' data.
* **Score data is not shared externally** without explicit authorization.
## Related
Overview of what SmartScore measures, score bands, and how scores update.
Set up SmartScore fleet average as a safety performance indicator.
How SmartScore fits into the broader safety assurance framework.
The principles governing how safety data -- including SmartScore -- should be used.