The FBO module includes four purpose-built dashboards that give you a complete picture of your fixed-base operation. Each dashboard surfaces the metrics, charts, and action items most relevant to a specific area of FBO management. In this tutorial, you will tour all four dashboards and learn what each section shows, how to navigate between them, and what actions you can take directly from each view.
By the end of this tutorial, you will know how to use the Operations Center for daily oversight, monitor fuel inventory and pricing, track safety compliance and IS-BAH progress, and analyze customer trends and loyalty.
Who should do this tutorial? FBO general managers, operations managers, fuel supervisors,
safety and compliance managers, and sales managers. You will need access to the FBO module in your
workspace.
Before you start
Make sure you have:
- An active PlaneConnection account with access to the FBO module
- At least some operational data in your workspace — aircraft movements, fuel transactions, or customer records
- Familiarity with basic workspace navigation (see the Quickstart)
The four FBO dashboards
The FBO module provides four dashboards, each accessible from the sidebar:
| Dashboard | Sidebar Label | URL Path | Primary Audience |
|---|
| Operations Center | Operations Center | /:workspace/fbo | General Manager, Operations Manager |
| Fuel Management | Fuel Management | /:workspace/fbo/fuel | Fuel QC Supervisor, Operations Manager |
| Safety and Compliance | Safety Dashboard | /:workspace/fbo/safety | Safety and Compliance Manager, GM |
| Customer Intelligence | Customer Database | /:workspace/fbo/customers | Sales Manager, GM |
1. Operations Center
The Operations Center is the main FBO dashboard and your daily starting point. It provides a high-level view of today’s activity, revenue, and staff status.
Navigate to the Operations Center
Switch to the FBO module using the module switcher at the top of the sidebar.
Click Operations Center in the sidebar. This is the root page of the FBO module.
At the top of the page, six animated counter cards show your most important daily metrics:
| KPI | What it shows |
|---|
| Today’s Movements | Total arrivals and departures for today, with a 7-day sparkline and week-over-week delta |
| Fuel Gallons Sold | Total gallons dispensed today with a 7-day trend |
| Revenue Today | Total revenue across all service categories with a 7-day trend |
| Hangar Occupancy | Percentage of hangar bays currently occupied (turns yellow above 90%) |
| Active Service Orders | Count of in-progress service orders (yellow if any are active, green if zero) |
| Safety Events (MTD) | Month-to-date safety event count (red if any, green if zero) |
Each card is clickable — it navigates to the relevant detail page. For example, clicking Fuel Gallons Sold takes you to the Fuel Management dashboard.
If a critical situation is active — such as a fuel spill, overdue equipment inspection, or an
IS-BAH audit within 30 days — a red or yellow alert banner appears above the KPI strip. Click
View Details on the banner to go directly to the relevant page.
Review upcoming arrivals and departures
The Next Arrivals and Departures card shows a compact flight board preview with the next six aircraft movements.
Each row displays the direction (ARR or DEP), a countdown timer, the tail number and aircraft type, the origin or destination airport, requested services (as small chips), and a VIP flag if applicable.
Rows are color-coded: inbound flights less than 30 minutes out have a blue background, active services have a yellow background, and departures within 30 minutes have a green background.
VIP customers have a gold left border on their row.
Click Full Flight Board in the card header to open the complete flight board.
The Revenue Trend card shows a stacked area chart breaking down monthly revenue by category: Fuel, Hangar, Services, and Other. Use the date range filter (7d, 30d, 90d, YTD, 12m) to adjust the time window.
Below it, the Fuel Margin Analysis card shows a grouped bar chart comparing retail versus contract fuel margins per gallon by month.
Check the right-column cards
On the right side of the Operations Center:
Airport Weather shows current METAR conditions at your airport, including wind, visibility, ceiling, temperature, and altimeter setting. The flight category chip is color-coded: green for VFR, blue for MVFR, red for IFR.
Staff on Duty lists crew members currently on shift, grouped by role, with avatars and a total count.
AI Insights shows up to three demand forecast alerts — for example, a high-volume day approaching or a fuel price change that may require pricing review.
Quick Actions provides one-click buttons for creating a new service order, new fuel order, reporting a safety event, or viewing the flight board.
2. Fuel Management
The Fuel Management dashboard gives fuel supervisors a complete view of inventory levels, truck status, sales trends, and pricing.
Navigate to Fuel Management
In the FBO sidebar, click Fuel Management.
You are now on the Fuel Management dashboard.
Four animated counter cards appear at the top:
| KPI | What it shows |
|---|
| Gallons Today | Total gallons dispensed today with a 7-day sparkline |
| Revenue Today | Fuel revenue for the day |
| Avg Margin/Gal | Average profit margin per gallon with a 30-day trend |
| Pending Orders | Count of fuel orders awaiting delivery (yellow if any, green if zero). Click to view filtered orders. |
The Fuel Inventory card displays a radial gauge for each fuel tank (e.g., “Tank 1 — Jet-A”, “Tank 2 — 100LL”).
Each gauge shows the current fill level as a percentage, with the actual gallon count in the center.
Gauge color changes by level: green above 30%, yellow between 15% and 30%, red at 15% or below.
Below each gauge, the tank capacity and last delivery date are shown.
If any tank drops to 15% or below, a red alert appears: “Low fuel — reorder recommended.”
Click Order Fuel in the card header to open the supplier order dialog.
The Truck Status card shows each fuel truck with its ID, fuel type, current load level (progress bar), location, and inspection status.
Each truck displays a status label: Available, Fueling, In Transit, or Maintenance.
A load progress bar shows how full the truck is — yellow if below 30%.
If a truck inspection is due within 7 days, a warning chip appears.
If no trucks are configured, the card shows a prompt to add trucks in Settings > Equipment.
Review sales trends and pricing
The Fuel Sales Trend chart shows daily gallons sold as an area chart, split between Jet-A and 100LL. Use the date range filter (7d, 30d, 90d) to adjust the view.
The Pricing Comparison table lists retail fuel prices at your FBO and nearby competitors, sorted by distance. Your FBO’s row is highlighted. A color-coded delta chip shows whether you are priced above (red), near (yellow), or below (green) each competitor.
The QC Status card shows quality control inspection dates and filter differential readings for each truck. Filter differentials above 15 psi are flagged red with an alert to schedule a filter change.
3. Safety and IS-BAH Compliance
The Safety and Compliance dashboard tracks safety events, IS-BAH audit readiness, training compliance, and regulatory status.
Navigate to Safety and Compliance
In the FBO sidebar, click Safety Dashboard under the Safety and Compliance group.
You are now on the Safety and Compliance dashboard.
Four animated counter cards appear at the top:
| KPI | What it shows |
|---|
| Open Safety Events | Count of unresolved safety events (red if any, green if zero). Click to view open events. |
| IS-BAH Score | Overall IS-BAH compliance percentage (green above 80%, yellow above 60%, red below) |
| Training Compliance | Percentage of staff who have completed required training (green above 90%, yellow above 75%, red below) |
| Days Since Last Incident | Counter showing consecutive incident-free days, with the longest streak noted below |
The IS-BAH Compliance Progress card shows two sections:
Radial gauge on the left with three concentric arcs representing Stage 1 (blue), Stage 2 (yellow), and Stage 3 (green) compliance percentages. The center label shows the current stage and overall score.
Chapter scores on the right list each IS-BAH chapter sorted by score (lowest first). Each chapter card shows the chapter number and name, the score percentage, finding count, evidence item count, and a progress bar color-coded by threshold (green above 80%, yellow above 60%, red below).
Click Full Assessment in the card header to open the detailed IS-BAH compliance page.
Focus on the lowest-scoring IS-BAH chapters first. Improving these will have the largest impact on
your overall compliance score and audit readiness.
Two charts show safety event data:
Safety Events by Type is a donut chart showing the distribution of ramp incidents, fuel spills, FOD events, near misses, and other events over the last 12 months. The center label shows the total count.
Safety Event Trend is a line chart showing monthly event counts with a 3-month moving average (dashed line) to help you identify improvement or deterioration trends.
Check open corrective actions
The Open Corrective Actions table lists the five most urgent CPAs (Corrective and Preventive Actions) linked to the SMS CPA module. Each row shows the CPA number, linked event, due date (red if overdue), assigned person, and status. Click any row to navigate to the CPA detail page.
If there are no open CPAs, a green success alert appears: “No open corrective actions — great work!”
Review training compliance
The Training Compliance card on the right shows compliance percentages for each required certification (e.g., NATA Safety 1st, PLST, Fuel QC, Fire Extinguisher, Spill Response) with color-coded progress bars. Below the certification bars, the five crew members with the lowest compliance are listed with their completion counts.
The Regulatory Compliance card shows a checklist of applicable regulations (14 CFR 139, SPCC Plan, TSA, OSHA, EPA, NFPA 407) with status indicators:
Green check icon: Compliant
Yellow clock icon: Review Due
Red close icon: Non-Compliant
The last full audit date is shown at the bottom, with a Schedule Audit link.
Regulatory non-compliance items (shown with a red icon) require immediate attention. Address these
before your next regulatory inspection.
4. Customer Intelligence
The Customer Intelligence dashboard helps you understand customer behavior, revenue patterns, and loyalty trends.
Navigate to Customer Intelligence
In the FBO sidebar, click Customer Database under the Customers group. This opens the Customer Intelligence dashboard.
You are now on the Customer Intelligence dashboard.
Four animated counter cards appear at the top:
| KPI | What it shows |
|---|
| Active Accounts | Total active customer accounts with a 6-month trend. Click to view the full customer list. |
| Avg Revenue/Movement | Average revenue per aircraft movement with a 12-month trend |
| Customer Satisfaction | NPS (Net Promoter Score) with color coding: green above 50, yellow above 20, red below |
| New Customers (MTD) | Month-to-date new customer acquisitions |
The Top Customers by Revenue table ranks your top 10 customers over the selected period (default: last 12 months). Each row shows:
Rank number
Customer name with logo or avatar and primary aircraft (VIP customers have a VIP flag)
Loyalty tier badge (Standard, Bronze, Silver, Gold, or Platinum) with tier-specific colors
Total revenue
Movement count
Average revenue per visit
A sparkline trend chart showing whether the customer’s spending is increasing (green) or decreasing (red)
Click any customer row to navigate to their full profile. Use the date range filter and export menu in the card header to adjust the view or download data.
The Revenue by Tier bar chart shows total revenue broken down by customer loyalty tier (Standard, Bronze, Silver, Gold, Platinum). Each bar uses the tier’s color. Data labels above each bar show the revenue amount.
Review the acquisition funnel
The Customer Acquisition Funnel horizontal bar chart visualizes your customer pipeline stages: Leads, Contacted, Visited, Account Created, and Loyal (3+ visits). This helps you identify where prospects drop off and where to focus outreach efforts.
On the right side, the NPS Score line chart shows your monthly Net Promoter Score over the last 12 months with a dashed benchmark line at 50 (industry target). The score ranges from -100 to 100.
Review customer segmentation
Additional cards on the right side show:
Visit frequency distribution — how often customers return
Revenue concentration — what percentage of revenue comes from your top customers
At-risk accounts — customers whose visit frequency or spending has declined significantly
Pay close attention to the NPS trend and at-risk accounts. A declining NPS or increasing at-risk
count may indicate service quality issues that need immediate attention.
Navigating between dashboards
All four dashboards are accessible from the FBO sidebar at any time. You can also navigate between them using the KPI card links on the Operations Center — for example, clicking the Fuel Gallons Sold KPI takes you to the Fuel Management dashboard, and clicking Safety Events (MTD) takes you to the Safety and Compliance dashboard.
The sidebar shows live badges on several items:
| Badge | Location | Meaning |
|---|
| Active movements count (blue) | Flight Board | Number of current arrivals and departures |
| Pending orders (yellow) | Fuel Management | Fuel orders awaiting delivery |
| Active service orders (yellow) | Service Orders | In-progress service requests |
| Unpaid invoices (red) | Billing and Invoicing | Overdue or unpaid invoices |
Next steps
FBO Getting Started
Return to the FBO basics and learn how to set up your FBO workspace.
Manage FBO Bookings
Learn how to create and manage hangar, ramp, and service bookings.
Manage FBO Billing
Set up invoicing, manage payments, and track outstanding balances.
Use the Command Center
Tour the Operations module Command Center for flight department oversight.
