Who should do this tutorial? Everyone in your organization. Pilots, crew, dispatchers,
maintenance staff, and management should all know how to submit safety reports. Effective safety
reporting depends on participation from all personnel.
Before you start
Make sure you have:- An active PlaneConnection account with access to the SMS module
- Logged in to your workspace (see the Quickstart if you need help)
PlaneConnection uses a non-punitive (just culture) reporting policy. You can submit reports
confidentially or anonymously without fear of disciplinary action. For more on this, see What is
Just Culture?.
Submitting the report
The first thing the form asks for is the report type. Select the type that best describes what you are reporting — options include Hazard, Incident, Near Miss, Audit Finding, and Suggestion.
For definitions of each report type, see the Report Types reference.
Choose the category that best fits the nature of the event or hazard (for example, Flight Operations, Ground Operations, Maintenance, Weather, or Human Factors).
Title: Enter a clear, concise title that summarizes the event or hazard (10—200 characters). For example: “Bird strike on departure from KTEB Runway 24”.
Description: Provide a detailed account of what happened. Include the who, what, when, where, and how (50—10,000 characters). Cover conditions, actions taken, the outcome, and any contributing factors.
You should see the rich text editor toolbar above the description field — use it to add bold, italic, or bullet lists as needed.
Date of occurrence: Select the date and time when the event happened (or when you observed the hazard). This defaults to today, but you can change it to a past date.
Location: Optionally enter a location. This can be an airport identifier (e.g., KJFK), a city name, or a description of the location (e.g., “Hangar 3, north ramp”).
These fields are optional, but filling them in helps your safety team link the report to operational data.
Select one severity level (1—5) and one likelihood level (A—E). You should see the resulting risk score highlighted on the 5x5 matrix.
For the full risk matrix definitions, see the Risk Matrix reference.
At the bottom of the form, select how you want to be identified: Standard (name attached), Confidential (identity encrypted, visible only to authorized safety managers), or Anonymous (no identifying information stored).
Standard reporting is recommended when possible. It allows your safety team to ask clarifying
questions.
Once submitted, a report cannot be deleted by the reporter. This is by design — safety reports
become part of your organization’s safety record. You can request edits through your safety
manager.
After submission, you should see a confirmation screen with your report number (e.g., RPT-2026-00042), a QR code for quick access, and a confirmation that an email notification has been sent.
Next steps
Run Your First Investigation
Learn how safety managers investigate reports and document findings.
Conduct Your First Risk Assessment
Learn how to perform a formal risk assessment using the 5x5 matrix.