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By the end of this guide, you will have configured email notification settings for your workspace, understood which events trigger emails, and learned how to manage notification channels.
This feature requires administrator or workspace owner permissions. Changes made here affect all users in your workspace.
You need the Admin role to configure workspace-level notification settings. Individual users can manage their own notification preferences from their profile.

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How email notifications work

PlaneConnection uses Resend as its email delivery service. Email notifications are sent automatically when specific events occur in the platform. The system supports multiple notification channels:
ChannelDescriptionConfiguration Location
EmailTransactional emails via Resend.Workspace Settings
SMSText messages via Twilio (if configured).Workspace Settings
PushBrowser push notifications via VAPID.User profile
In-appNotification bell in the platform header.Always enabled

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Notification event types

The following events trigger email notifications:

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Safety Management

EventRecipients
New safety report submittedSafety Manager, assigned reviewers
Investigation openedAssigned investigator, Safety Manager
CPA createdCPA owner, Safety Manager
Compliance gap detectedSafety Manager, Admin
Hazard notificationAffected personnel by role

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Flight Operations

EventRecipients
Trip created or updatedAssigned crew, dispatch
Crew assignment changedAffected crew member
Currency item expiringCrew member, users with crew.update
Duty time limit approachingCrew member, Chief Pilot
Maintenance due item overdueMaintenance lead, Admin
Bid approved or deniedBidding crew member
Time-off request approvedRequesting crew member

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FBO

EventRecipients
New booking createdFBO staff, customer (if portal)
Booking status changedCustomer, assigned staff
Invoice sentCustomer

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Administration

EventRecipients
New user invitedInvited user
Role changedAffected user
Integration connectedAdmin
Integration errorAdmin

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Configure workspace notification settings

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Step 1: Navigate to notification settings
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Go to Settings > Notifications in your workspace settings.
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Step 2: Enable or disable event categories
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Toggle notification categories on or off for your workspace. Disabling a category prevents all notifications of that type from being sent to any user.
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Step 3: Configure default channels
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For each event category, choose the default notification channels (Email, SMS, Push, In-app). Users can override these defaults in their personal notification preferences.
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Step 4: Save settings
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Click Save to apply the notification configuration.

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Email delivery details

PlaneConnection sends emails from notifications@planeconnection.com using Resend. Key details:
SettingValue
Sender domainplaneconnection.com (DKIM/SPF verified)
Reply-tosupport@planeconnection.com
Email templatesReact Email (HTML + plaintext fallback)
Delivery trackingOpen and click tracking via Resend
UnsubscribePer-user notification preferences
If users report missing email notifications, check their spam folder first. Then verify the user has not disabled the notification category in their profile settings. Contact support if emails are consistently undelivered.

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Resend contact sync

PlaneConnection syncs workspace user data to Resend for audience management. This enables:
  • Audience segmentation for operational announcements.
  • Delivery analytics by recipient.
  • Bounce and complaint handling.
The sync runs automatically when users are added or updated in the workspace.

Notification Channels

Detailed reference for all notification channels and delivery mechanisms.

Manage Users

Add users who receive notifications.

Set Up Integrations

General integration setup including webhook notifications.

Manage Privacy

Privacy controls for notification data and email tracking.
Last modified on April 11, 2026