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By the end of this guide, you will have created a CARECOM advance passenger manifest for a CARICOM-bound trip, validated the manifest, submitted it (or recorded a manual submission), and generated a General Declaration document.
The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
Who should read this: Dispatchers and trip coordinators operating flights to CARICOM member states (Jamaica, Barbados, The Bahamas, Trinidad & Tobago, Belize, and 10 other Caribbean nations). You need the flights.read and flights.update ops permissions.

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What is CARECOM?

CARECOM is the CARICOM advance passenger information system. It requires operators to submit crew and passenger manifest data to the destination country’s customs authority before arrival. The requirement is grounded in ICAO Annex 9 (Facilitation) and is enforced by each CARICOM member state’s national customs authority. PlaneConnection automatically detects CARICOM destinations based on the arrival ICAO code and surfaces the CARECOM filing tab on the trip.

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Prerequisites

  • The trip must have at least one leg with an arrival airport in a CARICOM member state.
  • Configure your operator credentials under Ops > Settings > CARECOM before submitting electronically.
  • Passports and travel documents for all crew and passengers should be entered on their crew or passenger profile before creating the manifest (the auto-populate feature pulls from those records).

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Navigate to the CARECOM filing page

  1. Open the trip from Ops > Trips or the Dispatch Board.
  2. Click the CARECOM tab in the trip navigation.
The page shows a list of previous submissions for this trip and a button to create a new submission.

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Create a new submission

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Submission statuses

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Amend a submission

If a submission is rejected or crew/passenger details change after submission:
  1. Open the submission from the CARECOM tab.
  2. Click Amend.
  3. Correct the fields and enter an amendment reason.
  4. Click Validate, then Submit.
PlaneConnection creates a new submission linked to the original, preserving the audit trail.

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View the General Declaration

After saving a submission with Include General Declaration enabled:
  1. Find the submission in the list.
  2. Click the submission row to open the detail view.
  3. Click View Gen Dec to open the print-ready General Declaration document.
The Gen Dec includes the operator name, certificate number, aircraft registration, route, crew list, and passenger manifest in the standard ICAO format.

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AI filing assistant

The ALI copilot sidebar can help populate CARECOM manifests. Open the sidebar while on the CARECOM page and describe the trip and crew to let ALI suggest field values. All suggestions require your review before saving.

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Country-specific advance notice requirements

CARECOM advance notice deadlines are calculated from estimated arrival time. File early — customs authorities may not accept late submissions, which can result in delays or denial of entry.

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Configure CARECOM settings

Go to Ops > Settings > CARECOM to configure:
  • Provider — Direct, FlightBridge, iSAMS, or CustomsClear
  • Vendor API key and client ID — Required for electronic submission via a trip support provider
  • Operator name and certificate number — Pre-filled on all submissions
  • Auto-submit — Hours before departure at which PlaneConnection automatically submits ready manifests
  • Notifications — Email alerts for confirmation and rejection events

Canada CBSA Filing

Submit advance notification for flights arriving in Canada.

Create a Trip

Add crew, passengers, and legs before filing international manifests.

Manage Passengers

Ensure passenger travel document data is complete before auto-populating.

Manage Travel Services

Coordinate trip-level services alongside international filing.
Last modified on April 11, 2026