The Operations module must be enabled for your workspace. You also need the appropriate operations
permissions. Contact your workspace administrator if you cannot access these features.
Who should read this: Dispatchers and trip coordinators operating flights to CARICOM member
states (Jamaica, Barbados, The Bahamas, Trinidad & Tobago, Belize, and 10 other Caribbean
nations). You need the
flights.read and flights.update ops permissions.What is CARECOM?
CARECOM is the CARICOM advance passenger information system. It requires operators to submit crew and passenger manifest data to the destination country’s customs authority before arrival. The requirement is grounded in ICAO Annex 9 (Facilitation) and is enforced by each CARICOM member state’s national customs authority. PlaneConnection automatically detects CARICOM destinations based on the arrival ICAO code and surfaces the CARECOM filing tab on the trip.Prerequisites
- The trip must have at least one leg with an arrival airport in a CARICOM member state.
- Configure your operator credentials under Ops > Settings > CARECOM before submitting electronically.
- Passports and travel documents for all crew and passengers should be entered on their crew or passenger profile before creating the manifest (the auto-populate feature pulls from those records).
Navigate to the CARECOM filing page
- Open the trip from Ops > Trips or the Dispatch Board.
- Click the CARECOM tab in the trip navigation.
Create a new submission
Click New Submission. PlaneConnection creates a draft submission pre-filled with the trip’s aircraft details (tail number, aircraft type, and color), departure and arrival ICAO codes, and scheduled times.
Click Auto-Populate to pull crew and passenger data from the trip assignment. PlaneConnection fills in names, dates of birth, nationalities, and document details from the profiles already on file.
Barbados and The Bahamas require a destination address (hotel name, street, city) for all
passengers. If the trip includes either destination, add the address before validation.
Select Arrival or Departure from the Filing Type dropdown. Most CARICOM requirements apply to arrivals; check the destination country’s customs authority for departure filing obligations.
Choose the destination airport from the Port of Entry dropdown. Only recognized international airports (ICAO designators) are listed for the selected country.
Enter the purpose of flight (Charter, Private, Positioning, Ferry, or Medical) and any cargo declaration if applicable.
Toggle Include General Declaration if the destination requires a Gen Dec document. PlaneConnection generates a print-ready Gen Dec from the manifest data. You can view or print it from the submission detail after saving.
Click Validate. PlaneConnection checks that all required fields are present and consistent. Validation errors are shown per-person with the specific field that needs correction. Fix all errors before proceeding.
Once validation passes, click Mark as Ready. The submission status changes to Ready, indicating the manifest is complete and cleared for submission.
Click Submit to CARECOM. PlaneConnection sends the manifest payload to the CARECOM system via your configured provider (direct, FlightBridge, iSAMS, or CustomsClear).
Submission statuses
| Status | Meaning |
|---|---|
| Draft | Manifest created but not yet validated or ready for submission. |
| Ready | Validation passed; cleared for submission. |
| Submitted | Manifest sent to the CARECOM system; awaiting customs confirmation. |
| Confirmed | Accepted by the destination customs authority. A confirmation number is stored. |
| Rejected | The destination authority rejected the manifest. See the rejection reason and amend before resubmitting. |
| Amended | A previously submitted manifest has been updated and resubmitted. |
| Cancelled | Submission cancelled (trip cancelled or flight diverted). |
Amend a submission
If a submission is rejected or crew/passenger details change after submission:- Open the submission from the CARECOM tab.
- Click Amend.
- Correct the fields and enter an amendment reason.
- Click Validate, then Submit.
View the General Declaration
After saving a submission with Include General Declaration enabled:- Find the submission in the list.
- Click the submission row to open the detail view.
- Click View Gen Dec to open the print-ready General Declaration document.
AI filing assistant
The ALI copilot sidebar can help populate CARECOM manifests. Open the sidebar while on the CARECOM page and describe the trip and crew to let ALI suggest field values. All suggestions require your review before saving.Country-specific advance notice requirements
| Country | Advance Notice | Destination Address Required |
|---|---|---|
| Jamaica | 2 hours | No |
| Barbados | 3 hours | Yes |
| Trinidad & Tobago | 4 hours | No |
| The Bahamas | 3 hours | Yes |
| Belize | 2 hours | No |
| Guyana | 3 hours | Yes (visa info) |
| Antigua & Barbuda | 2 hours | No |
| St. Lucia | 2 hours | No |
| Grenada | 2 hours | No |
| St. Vincent & Grenadines | 2 hours | No |
| Dominica | 2 hours | No |
| St. Kitts & Nevis | 2 hours | No |
| Haiti | 2 hours | Yes (visa info) |
| Suriname | 3 hours | Yes (visa info) |
| Montserrat | 2 hours | No |
Configure CARECOM settings
Go to Ops > Settings > CARECOM to configure:- Provider — Direct, FlightBridge, iSAMS, or CustomsClear
- Vendor API key and client ID — Required for electronic submission via a trip support provider
- Operator name and certificate number — Pre-filled on all submissions
- Auto-submit — Hours before departure at which PlaneConnection automatically submits ready manifests
- Notifications — Email alerts for confirmation and rejection events
Related
Canada CBSA Filing
Submit advance notification for flights arriving in Canada.
Create a Trip
Add crew, passengers, and legs before filing international manifests.
Manage Passengers
Ensure passenger travel document data is complete before auto-populating.
Manage Travel Services
Coordinate trip-level services alongside international filing.