Skip to main content
By the end of this guide, you will have searched for and booked hotels, arranged ground transportation, and managed travel confirmations for crew and passengers on a trip.
The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
You need the travel.manage permission to search, book, and cancel. The travel.read permission allows viewing existing bookings.

​
Prerequisites

  • The Amadeus integration must be connected under Settings > Integrations > Amadeus. Your workspace administrator configures the API credentials.
  • At least one trip must exist in the system to link travel services.
  • Crew members should be assigned to the trip before booking accommodations (so room counts are accurate).
Travel services are accessed from within a trip’s detail page.
  1. Open the Operations sidebar and click All Trips under the Trips group.
  2. Select the trip you need to arrange travel for.
  3. On the trip detail page, click the Travel tab.
The Travel tab displays two sections: Accommodations (hotels) and Ground Transportation (car service and shuttles). Each section shows existing bookings if any have been made, or an empty state with a prompt to search.

​
Search and book hotels

​
Assign rooms to crew members

After booking, you can assign specific rooms to crew members:
  1. In the Accommodations section, click the booked hotel card.
  2. The room assignment panel shows each booked room as a row.
  3. Select a crew member from the dropdown for each room.
  4. Click Save Assignments.
Room assignments are visible to assigned crew members on their trip briefing page.

​
Arrange ground transportation

Ground transportation bookings support round-trip arrangements. When booking a car service, toggle Round Trip to add a return pickup from the drop-off location at a specified time.

​
Track confirmations

All travel bookings appear on the trip’s Travel tab as confirmation cards showing the booking reference, status, provider, dates, cost, and assigned crew. The trip’s Overview tab also displays a compact travel summary.

​
Manage cancellations

Cancellation policies vary by provider. Always check the cancellation deadline shown on the confirmation card before cancelling. Fees for late cancellations are recorded against the trip’s cost estimate automatically.

​
Modify an existing booking

To change dates, room count, or vehicle type on an existing booking:
  1. Cancel the current booking (see above).
  2. Create a new booking with the updated requirements.
Direct modification of confirmed bookings is not supported through the Amadeus integration. Cancelling and rebooking ensures the confirmation number and terms are always current.

Create a Trip

Set up the trip before arranging travel services.

Manage Crew

Assign crew to the trip so room counts are accurate.

Handle Accounting

Travel costs feed into trip financials and invoicing.

Integrations Directory

Configure the Amadeus integration and other third-party connections.
Last modified on April 11, 2026