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This guide helps you create and deliver marketing campaigns — fuel discount promotions, hangar announcements, and seasonal offers — to your FBO customer base.
Who should read this: FBO managers, marketing coordinators, and customer relationship staff responsible for promotional outreach, customer retention, and revenue growth initiatives.Prerequisites: At least one customer account should exist in the system. Campaigns are most effective when you have an established customer database with email addresses or phone numbers.
The FBO module must be enabled for your workspace. Contact your workspace administrator if you do not see the FBO section in the sidebar.

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Create a New Campaign

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Schedule and Send a Campaign

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Schedule a Campaign

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Send a Campaign

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Cancel a Campaign

To cancel a campaign that is in Draft or Scheduled status, click the close icon button in the campaign’s action column. Cancelled campaigns remain in the system for record-keeping but are not delivered.
Cancellation is permanent. Once a campaign is cancelled, it cannot be rescheduled. If you need to send a similar campaign, create a new one.

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Track Campaign Performance

If you want to measure campaign impact, use the Sent status tab to review delivery counts. Cross-reference timing with the Operations Center revenue trend, Customer Intelligence movement counts, or Fuel Management daily gallons to assess ROI.
Record the campaign name in order notes when a customer references a promotion. This builds a direct link between campaigns and revenue.

Manage FBO Customer Groups

Organize customers into segments that you can target with campaigns.

Handle FBO Billing

Manage customer accounts and track spending that informs campaign targeting.

Manage FBO Reward Cards

Combine campaigns with the loyalty program for stronger customer retention.

Manage FBO Contracts

Convert campaign respondents into long-term contract customers.
Last modified on April 11, 2026