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This guide walks you through generating your SmartScore, reviewing what insurers will see, sharing a signed report, and managing your sharing authorizations.
Prerequisites: You must have the Safety Manager or Admin role. Your organization must have at least 30 days of operational data in PlaneConnection for a score to be generated.

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Review Your Internal SmartScore

Your Internal SmartScore is your full, detailed safety profile. This score is for your eyes only — it is never shared externally. The Internal SmartScore displays:
  • 15 dimension scores covering every aspect of your operation
  • Specific improvement recommendations for each dimension
  • Trend arrows showing whether each dimension is improving, stable, or declining
  • Comparison to your own historical performance (not other operators)
Use this view to identify areas where targeted investment will have the greatest safety impact. The Internal SmartScore updates in real time as your operational data changes.
Focus on dimensions where your score is declining rather than dimensions where it is simply lowest. A declining trend in a previously strong area may indicate a systemic issue that needs attention.

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View the Insurer SmartScore

The Insurer SmartScore is the derivative score that insurers see if you choose to share it. Switch to the Insurer View tab to see exactly what an insurer would receive. The Insurer SmartScore shows:
  • Composite score (250—1000) with band label
  • Four pillar scores: Organizational Foundation, Operational Excellence, Safety Risk Management, Human Capital & Resilience
  • Top 5 positive and negative reason codes (FICO-style factors)
  • Confidence assessment based on data completeness
  • Trend direction (improving, stable, or declining)
  • Score timestamp and engine version
The Insurer SmartScore uses a 90-day rolling average and updates quarterly. It may differ from your real-time Internal SmartScore because of this temporal smoothing.

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Generate a Signed PDF Report

To create a portable report you can share with your broker or insurer:

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Share with Your Broker/Insurer

Sharing your SmartScore with an insurer requires informed consent through a three-step process. This protects you by ensuring you understand exactly what will be shared.

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Monitor Active Sharing Authorizations

After sharing, you can view and manage all active authorizations:
You can revoke any sharing authorization at any time:

Understanding Your Report

How to read scores, reason codes, and confidence indicators.

What Is SmartScore for Insurance?

Background on the two-score architecture and data stewardship.

Data Privacy and Trust

How your data is protected throughout the sharing process.

SmartScore FAQ

Common questions from operators, insurers, and regulators.
Last modified on April 11, 2026