Who should read this: Workspace administrators who manage how team members receive
notifications about safety events, trip updates, and operational alerts.Prerequisites: Admin or Account Owner role.
Notification channels
PlaneConnection supports three notification channels:| Channel | Technology | Description |
|---|---|---|
| Resend | Notifications delivered to the user’s registered email address. | |
| SMS | Twilio | Text message notifications to the user’s mobile number. |
| Push | VAPID/Web | Browser push notifications (requires browser permission). |
Configure workspace-level settings
Navigate to Settings > Notifications (or the relevant section in your workspace settings) to manage default notification behavior.Default channel preferences
Set which channels are enabled by default for new users:| Setting | Description |
|---|---|
| Email enabled | Email notifications are on by default for all users. |
| SMS enabled | SMS notifications are on by default (requires phone number). |
| Push enabled | Push notifications are on by default. |
Event categories
Configure which events trigger notifications:| Category | Examples |
|---|---|
| Safety | New safety report, investigation assigned, CPA due, hazard alert. |
| Operations | Trip created, trip status change, crew assignment, schedule conflict. |
| Maintenance | Due item approaching, discrepancy reported, MEL deferral expiring. |
| Portal | New trip request, client message, invoice viewed. |
| Administrative | New member invitation, role change, security alert. |
Urgency levels
Each event has an urgency level that determines delivery behavior:| Urgency | Behavior |
|---|---|
| Critical | Delivered immediately on all enabled channels. Cannot be silenced. |
| High | Delivered immediately on all enabled channels. |
| Normal | Delivered per user preferences. May be batched. |
| Low | Batched into daily digest emails. Not sent via SMS. |
Individual user preferences
Each user can customize their own notification preferences from their profile page. Individual preferences override workspace defaults for non-critical events. Users can:- Enable or disable specific channels per event category.
- Set quiet hours during which non-critical notifications are held.
- Choose between immediate delivery and daily digest for normal-urgency events.
Test notifications
To verify a channel is working:- Navigate to your own notification settings.
- Click Send Test next to the channel you want to verify.
- Confirm you receive the test notification on the expected channel.
Related
Notification Channels Reference
Technical details for all notification channels.
Manage Security
Security alert notification configuration.
Configure Safety Settings
Safety-specific notification triggers.