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This guide explains how to configure notification channels and manage notification preferences for your PlaneConnection workspace.
This feature requires administrator or workspace owner permissions. Changes made here affect all users in your workspace.
Who should read this: Workspace administrators who manage how team members receive notifications about safety events, trip updates, and operational alerts.Prerequisites: Admin or Account Owner role.

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Notification channels

PlaneConnection supports three notification channels:

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Configure workspace-level settings

Navigate to Settings > Notifications (or the relevant section in your workspace settings) to manage default notification behavior.

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Default channel preferences

Set which channels are enabled by default for new users:

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Event categories

Configure which events trigger notifications:

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Urgency levels

Each event has an urgency level that determines delivery behavior:

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Individual user preferences

Each user can customize their own notification preferences from their profile page. Individual preferences override workspace defaults for non-critical events. Users can:
  • Enable or disable specific channels per event category.
  • Set quiet hours during which non-critical notifications are held.
  • Choose between immediate delivery and daily digest for normal-urgency events.
Encourage pilots and crew members to enable SMS notifications for trip assignments and schedule changes. Email alone may not reach them in time when they are away from their desk.

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Test notifications

To verify a channel is working:
  1. Navigate to your own notification settings.
  2. Click Send Test next to the channel you want to verify.
  3. Confirm you receive the test notification on the expected channel.

Notification Channels Reference

Technical details for all notification channels.

Manage Security

Security alert notification configuration.

Configure Safety Settings

Safety-specific notification triggers.
Last modified on April 11, 2026