This guide helps you issue loyalty reward cards, manage point balances, and handle tier assignments for your FBO’s customer reward program.
Who should read this: FBO managers, front desk staff, and customer relationship coordinators responsible for the loyalty program, customer retention, and reward fulfillment.Prerequisites: Customer accounts should be set up in the system before issuing reward cards. See Handle FBO Billing for customer account creation. The FBO module must be enabled for your workspace. Contact your workspace administrator if you do
not see the FBO section in the sidebar.
Issue a New Reward Card
Step 1: Open the issue dialog
Click the Issue Card button in the page header. A dialog opens with the card creation form.
Step 2: Enter the customer name
Type the Customer Name for the card holder. This should match an existing customer account in your database.
Step 3: Select the starting tier
Choose the initial Tier for the card: Bronze (default for new members), Silver, Gold, or Platinum.
Click Issue Card. The system generates a unique card code and creates the card with a zero-point balance in Active status.
Issue reward cards at the moment of enrollment — when a customer signs a hangar contract, makes
their first fuel purchase, or explicitly asks to join the program. A smooth enrollment experience
increases participation rates.
Manage Points
Earn Points
When a customer makes a qualifying purchase, add earned points to their reward card.
Step 1: Open the adjustment dialog
Click the three-dot menu on the card’s row in the table, then select Adjust Points. Alternatively, click the card row to open the detail drawer, then click Adjust Points.
Step 2: Select “Earn” as the type
Set the Type dropdown to Earn.
Step 3: Enter the points amount
Enter the number of Points to award. Common earn structures include:
1 point per gallon of fuel purchased
1 point per dollar spent on services
Bonus points for specific promotions (e.g., “Double points on weekends”)
Step 4: Add a description (optional)
Enter a Description for the transaction (e.g., “450 gal Jet-A — fuel purchase 2026-03-12”, “Q1 bonus points”).
Step 5: Submit the adjustment
Click Adjust Points. The points balance updates immediately and a transaction record is created.
Redeem Points
When a customer wants to use their accumulated points, process a redemption.
Step 1: Open the adjustment dialog
Click the three-dot menu on the card’s row, then select Adjust Points.
Step 2: Select “Redeem” as the type
Set the Type dropdown to Redeem.
Step 3: Enter the redemption amount
Enter the number of Points to deduct. Common redemption structures include:
500 points = $5 off a fuel purchase
1,000 points = free GPU rental (2 hours)
2,500 points = complimentary overnight hangar
5,000 points = tier upgrade
Step 4: Add a description
Enter a Description explaining what the customer redeemed (e.g., “Redeemed for $25 fuel credit”, “Complimentary crew car — 1 day”).
Step 5: Submit the redemption
Click Adjust Points. The points are deducted from the balance. If the redemption exceeds the available balance, the system will prevent the transaction.
Verify the customer’s identity before processing a redemption. Confirm the card code and customer
name to prevent unauthorized use of reward points.
Upgrade a Customer’s Tier
If you want to upgrade a customer’s tier, issue a new card at the higher tier or contact support for tier modification on the existing card.
Deactivate a Reward Card
Deactivation permanently disables a reward card. Use this when a customer closes their account, requests removal from the program, or when a card is lost or compromised.
Find the card in the table using the search field or status tabs.
Click the three-dot menu on the card’s row, then select Deactivate. Alternatively, open the detail drawer and click the Deactivate button.
Step 3: Confirm deactivation
A confirmation dialog appears warning that the customer will lose access to their points. Click Deactivate to confirm.
Deactivation cannot be reversed. The customer’s points balance is frozen and they can no longer
earn or redeem points. If a customer later wants to rejoin the program, you will need to issue a
new card.
Handle FBO Billing
Manage customer accounts and transactions linked to reward card holders.
Manage FBO Campaigns
Create promotional campaigns that drive reward card enrollment and engagement.
Manage FBO Customer Groups
Organize reward card holders into groups for targeted promotions and group discounts.
Use the FBO Point of Sale
Process orders where customers earn and redeem reward points.
