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This guide helps you issue loyalty reward cards, manage point balances, and handle tier assignments for your FBO’s customer reward program.
Who should read this: FBO managers, front desk staff, and customer relationship coordinators responsible for the loyalty program, customer retention, and reward fulfillment.Prerequisites: Customer accounts should be set up in the system before issuing reward cards. See Handle FBO Billing for customer account creation.
The FBO module must be enabled for your workspace. Contact your workspace administrator if you do not see the FBO section in the sidebar.

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Issue a New Reward Card

Issue reward cards at the moment of enrollment — when a customer signs a hangar contract, makes their first fuel purchase, or explicitly asks to join the program. A smooth enrollment experience increases participation rates.

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Manage Points

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Earn Points

When a customer makes a qualifying purchase, add earned points to their reward card.

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Redeem Points

When a customer wants to use their accumulated points, process a redemption.
Verify the customer’s identity before processing a redemption. Confirm the card code and customer name to prevent unauthorized use of reward points.

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Upgrade a Customer’s Tier

If you want to upgrade a customer’s tier, issue a new card at the higher tier or contact support for tier modification on the existing card.

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Deactivate a Reward Card

Deactivation permanently disables a reward card. Use this when a customer closes their account, requests removal from the program, or when a card is lost or compromised.
Deactivation cannot be reversed. The customer’s points balance is frozen and they can no longer earn or redeem points. If a customer later wants to rejoin the program, you will need to issue a new card.

Handle FBO Billing

Manage customer accounts and transactions linked to reward card holders.

Manage FBO Campaigns

Create promotional campaigns that drive reward card enrollment and engagement.

Manage FBO Customer Groups

Organize reward card holders into groups for targeted promotions and group discounts.

Use the FBO Point of Sale

Process orders where customers earn and redeem reward points.
Last modified on April 11, 2026