Skip to main content
This guide helps you report FBO safety events, monitor IS-BAH compliance progress, follow up on corrective actions, and prepare your facility for audits and inspections.
The FBO module must be enabled for your workspace. Contact your workspace administrator if you do not see the FBO section in the sidebar.
Who should read this: FBO managers, safety coordinators, and IS-BAH auditors.Prerequisites: The FBO module must be enabled. Reporting safety events requires staff-level FBO access. Viewing IS-BAH and regulatory data requires the safety coordinator or manager role.
Navigate to FBO > Safety Dashboard in the sidebar. You can also reach it by clicking the Safety Events (MTD) KPI card on the FBO Operations Center.

​
Log a safety event

Report a safety event as soon as possible after it occurs. All reports are confidential.
1
Step 1: Open the report form
2
From the Safety dashboard, click the Report Safety Event button in the upper-right area.
3
Step 2: Enter event details
4
Complete the following fields:
5
  • Event Title (required) — a brief one-line description of what happened, e.g., “Fuel nozzle contact with wing leading edge during Jet-A service”
  • Event Type (required) — select the closest matching category from the dropdown
  • Severity (required) — select Low, Medium, High, or Critical based on actual or potential consequence
  • Location (optional) — the specific area where the event occurred, e.g., “Ramp A”, “Hangar 3”, “Fuel Farm”
  • Description (optional but strongly recommended) — detailed narrative including time, personnel involved, environmental conditions, contributing factors, and any immediate actions taken
    • 6
    Step 3: Submit the report
    7
    Click Submit Report. The system assigns an auto-generated event number in the format SE-XXXX and sets the status to open. You are returned to the Safety dashboard.
    High- and critical-severity events affect the Days Since Last Incident KPI counter and reset it to zero. Ensure severity is accurately set — underreporting critical events distorts your safety trend data and IS-BAH evidence.

    ​
    Follow up on corrective actions

    The Open Corrective Actions table on the Safety dashboard surfaces the ten most urgent CPAs linked to your FBO safety events. If you want to update a CPA’s status or add evidence, click the CPA row to navigate to its detail page in the SMS module.
    CPAs are created and managed in Safety > Corrective Actions. The dashboard table is read-only. For full CPA management, see Safety Corrective Actions.

    ​
    Review training compliance

    The Training Compliance card shows how current your staff certifications are. If you want to identify individuals with outstanding certifications, review the per-crew section at the bottom of the card — staff with incomplete certifications show a yellow badge. Follow up with those individuals before an audit or inspection.

    ​
    Prepare for an IS-BAH audit

    If you have an IS-BAH assessment approaching, use the Safety dashboard as your readiness tracker.
    1
    Step 1: Resolve all open and overdue CPAs
    2
    Open the Open Corrective Actions table. Sort by status and address every Overdue row first. IS-BAH auditors review CPA closure rates as evidence of safety assurance activity. An open CPA with a missed due date is a direct finding risk.
    3
    Step 2: Bring training compliance to 100%
    4
    Review the Training Compliance card. Every crew member with an outstanding certification creates a potential Stage 2 finding. Contact the individuals listed in the crew section and confirm completions at least two weeks before the audit date to allow records to sync.
    5
    Step 3: Check IS-BAH chapter scores
    6
    Review the chapter scorecard and identify any chapter scoring below 70%. For each low-scoring chapter, navigate to the Full Assessment page, open each failing element, and attach the supporting evidence documents auditors will need to see.
    7
    Step 4: Verify all regulatory compliance elements
    8
    Walk through the Regulatory Compliance card. Any Partial or Non-Compliant items need a remediation plan documented before the audit. If a regulation is genuinely not applicable (e.g., SPCC for a dry-lease facility with no bulk fuel storage), update the element to N/A with a supporting note.
    9
    Step 5: Review safety event trend
    10
    Check the Safety Events Trend chart. If the 3-month moving average is trending upward, be prepared to explain what systemic action you have taken. Auditors at Stage 2 and Stage 3 assess whether trend data is actually used to drive improvement decisions.
    11
    Step 6: Confirm the dashboard reflects current data
    12
    Verify the Days Since Last Incident counter and the IS-BAH Score KPI are populated. If the IS-BAH score shows “N/A”, your workspace has no audit data configured — contact your administrator to initialize the IS-BAH checklist before the audit window opens.

    FBO Dashboards

    Tour all four FBO dashboards — Operations Center, Fuel Management, Safety, and Customer Intelligence.

    Safety Corrective Actions

    Create, assign, and close CPAs in the SMS module that surface in the FBO Safety dashboard.

    Manage FBO Staff

    Configure staff roles and training assignments that drive the Training Compliance card.

    Handle FBO Billing

    Manage invoices, rates, and financial transactions in the FBO module.
    Last modified on April 11, 2026