Who should read this: Directors of maintenance, maintenance controllers, lead mechanics,
and A&P technicians responsible for planning, executing, and documenting aircraft maintenance.Required permission:
maintenance_ops — read to view, update to create and modify work
orders. Return-to-service release requires IA or A&P certificate verification.Regulatory basis: 14 CFR 43.9 requires maintenance records to include a description of
work performed, the date of completion, and the signature and certificate number of the
person approving the aircraft for return to service. 14 CFR 135 Subpart J establishes
maintenance requirements for Part 135 operators.The Work Orders List
Navigate to Maintenance > Work Orders to see all work orders for your workspace. The page displays summary statistics across the top:Status tabs
The tab bar filters work orders by lifecycle status:
Each tab shows a count badge. The default sort is by creation date descending.
Table columns
Create a Work Order
Work Order Detail Page
Click any WO number in the list to open the detail page. The page is divided into:Header toolbar
The toolbar displays the WO number, aircraft registration, status label, and priority badge. Action buttons change based on the current status (see Status Lifecycle below).Line items
The items panel lists parts and materials used on this work order. Each line item includes:- Part ID — Internal part identifier or number
- Description — What the part is
- Quantity — Number of units used
- Unit Cost — Cost per unit
- Total Cost — Calculated line total
Notes and attachments
The notes panel provides a chronological log of all activity on the work order. To add a note:- Enter the note text in the content field
- Optionally attach a file (photos, inspection forms, vendor invoices)
- Click Add Note
Cost tracking
The cost summary panel shows:Work Order Status Lifecycle
Work orders progress through a defined lifecycle. Each transition is validated and audit-logged.Return-to-Service Release
When a work order reaches the Completed status, an authorized person must sign the return-to-service release before the aircraft may be returned to operations.The return-to-service release creates an immutable record hash in the record integrity system.
Once verified, the release cannot be modified — only supplemental notes can be added.
Edit a Work Order
Click Edit from the work order detail toolbar to modify any field. Editing is available for work orders in Draft, Open, In Progress, or Awaiting Parts status. Once a work order reaches Completed or Verified status, it becomes read-only to preserve the maintenance record.Link Work Orders to Due Items
When creating or editing a work order that addresses a scheduled maintenance due item, link the two records. This updates the due item’s completion tracking and resets the next-due calculation for recurring items.Manage Due Items
Track inspections, ADs, and recurring maintenance by aircraft.
Manage Discrepancies
Create and resolve aircraft squawks linked to work orders.
Work Order Templates
Create reusable templates for recurring maintenance tasks.
Maintenance Billing
Generate estimates and track billing for work orders.