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By the end of this guide, you will have posted charter bids, reviewed applications from operators and pilots, communicated with applicants, and awarded trips through the charter marketplace.
The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
Posting requires the marketplace.create permission. Reviewing and awarding requires marketplace.manage.

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Prerequisites

  • Your workspace must have the Charter Marketplace enabled under Settings > Modules.
  • At least one aircraft type must be configured in your fleet if you plan to specify aircraft requirements on bids.
  • Marketplace visibility settings must be configured by a workspace administrator (see Configure Workspace).
Open the Operations sidebar and click Marketplace under the Operations group. The marketplace page loads with the breadcrumb path Ops > Marketplace. The marketplace landing page displays two tabs:

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Post a charter bid

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Review applications

When operators or pilots apply to your bid, the application count badge on the bid card updates in real time.
Click the applicant’s organization name to view their public operator profile, including fleet details, safety record, and customer reviews.

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Message applicants

You can communicate with applicants directly from the bid detail page without leaving the marketplace.
  1. On the application card, click the Message icon.
  2. A message thread opens in a slide-out panel on the right side.
  3. Type your message and press Send. Messages support text formatting and file attachments (e.g., insurance certificates, route briefings).
  4. The applicant receives an in-platform notification and can respond from their own marketplace view.
All marketplace messages are stored in the bid record and visible to both parties for audit purposes.
Marketplace messaging is tied to the bid lifecycle. Once a bid is closed, awarded, or expired, the message thread becomes read-only. Exchange contact information or move to the platform’s Messaging System for ongoing communication.

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Award a trip

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Cancel or manage a bid

If you want to cancel an open bid, click the actions menu (three dots) on the bid card and select Cancel Bid. All applicants receive a cancellation notification. If you want to repost a cancelled bid with updated terms, select Duplicate from the actions menu. For full status definitions and transition rules, see Charter Marketplace Reference.

Create a Trip

Complete the trip setup after awarding a marketplace bid.

Trip Requests

Manage inbound trip requests from owners and clients.

Charter Marketplace Reference

Bid statuses, application rules, and marketplace policies.

Use the Messaging System

Continue conversations with operators after the bid closes.
Last modified on April 11, 2026