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By following this guide, you will measure your organization’s safety culture through pulse surveys, monitor automated culture indicators, and act on findings to strengthen safety health.
For background on what safety culture is and why it matters to your SMS, see Safety Performance Concepts.
Who should read this: Safety managers, accountable executives, and admins responsible for monitoring organizational safety health. All workspace members participate in culture surveys.Prerequisites: Safety Manager or Admin role to view aggregate culture metrics. All workspace members can respond to pulse surveys.

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Run a Pulse Survey

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Step 1: Open the pulse survey dashboard
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Navigate to Safety > Just Culture. The pulse survey widget displays the latest aggregate scores with historical trendlines.
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Step 2: Review current results
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Check the aggregate scores for the two survey dimensions — reporting comfort and management responsiveness. Note any changes from the previous period.
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Step 3: Encourage participation
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If you need broader representation, share a reminder through your safety communication channels. The survey is available to all workspace members at any time.
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Step 4: Incorporate results into reviews
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Review pulse survey trends monthly during safety committee meetings or management reviews. If scores are declining, investigate the cause.
Share pulse survey results openly with the organization. Transparency about culture metrics — including areas that need improvement — reinforces the just culture commitment and encourages continued participation.

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Monitor Automated Culture Indicators

PlaneConnection tracks five quantitative indicators automatically from your operational data. Navigate to the Executive Dashboard to see the Safety Culture Snapshot card, which consolidates these indicators into a single view with trend charts and color-coded alerts.
For the full list of culture indicators, their calculations, thresholds, and interpretation guidance, see Safety Performance Concepts.
If your anonymous report percentage is rising above 25%, investigate whether personnel feel comfortable reporting openly. A rising anonymous rate may indicate that the just culture policy is not being consistently applied.

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Act on Culture Findings

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Step 1: Identify the concern
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Determine which metric is trending negatively and over what time period.
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Step 2: Correlate with operational context
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Check whether the trend coincides with organizational changes — new leadership, policy changes, staffing adjustments, or seasonal workload shifts.
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Step 3: Discuss in safety committee
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Bring culture findings to the next safety committee meeting for collective assessment and action planning. See Run a Safety Committee Meeting.
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Step 4: Implement targeted interventions
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Choose a response based on the specific indicator:
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  • If the reporting rate is low, consider a safety promotion campaign or simplified reporting workflow.
  • If triage time is high, redistribute triage workload or set triage SPI targets.
  • If the anonymous rate is rising, schedule just culture refresher training or an accountable executive communication.
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    Step 5: Monitor the response
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    Track the indicator in subsequent periods to verify that the intervention had the desired effect. If you want to formalize the improvement effort, create a CPA.

    Just Culture Framework

    The behavior classification framework that underpins non-punitive reporting.

    Use Just Culture Tools

    How to apply just culture principles in daily operations.

    Configure SPIs

    Set up Safety Performance Indicators including culture metrics.

    Safety Performance Concepts

    How culture metrics fit into the broader safety performance framework.
    Last modified on April 11, 2026