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By the end of this guide, you will have reviewed inbound flight requests, routed them into quote or trip review, declined requests you cannot support, and submitted new requests on behalf of clients.
The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
Approving, denying, or cancelling a request requires the flights.update ops permission. Any authenticated user with flights.read can submit a request.

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Review incoming requests

Go to Ops > Trip Requests. The list opens on the Requested tab so new requests are immediately visible. Click any row to open the request detail page showing route, preferred departure, passenger count, requester, and notes.

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Qualify a request

Actions are available while a request is in Requested, Under Review, or Quoted status.
Request status now reflects the qualification workflow: Requested, Under Review, Quoted, Accepted, Declined, and Cancelled. For the full trip lifecycle after a request becomes a trip, see Trip Statuses.

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Submit a new request

Create a Trip

Build a trip directly from a reviewed request.

Use the Dispatch Board

Monitor trip and fleet status after requests become trips.

Manage Owners

Link owner profiles so owner-submitted requests are associated correctly.

Manage Passengers

Add passengers to the directory before building a manifest.
Last modified on April 11, 2026