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By the end of this guide, you will have reviewed inbound flight requests, routed them into quote or trip review, declined requests you cannot support, and submitted new requests on behalf of clients.
The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
Approving, denying, or cancelling a request requires the flights.update ops permission. Any authenticated user with flights.read can submit a request.

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Review incoming requests

Go to Ops > Trip Requests. The list opens on the Requested tab so new requests are immediately visible. Click any row to open the request detail page showing route, preferred departure, passenger count, requester, and notes.

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Qualify a request

Actions are available while a request is in Requested, Under Review, or Quoted status.
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Step 1: Review and create a trip
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If the route, timing, and passenger count are operationally feasible, open the request and click Review & Create Trip. The trip wizard opens with the request’s route and timing pre-filled so you can finish aircraft, crew, passenger, and pricing details without re-entering the request.
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Saving the trip as Draft keeps the request in Under Review. Confirming the trip marks the request Accepted and links it to the new trip record.
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Step 2: Open the quote builder
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If pricing or alternatives need to be discussed before you commit an aircraft, click Open Quote Builder. The request moves to Quoted and the quote screen opens with the route, passenger count, and customer context pre-filled.
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Step 3: Decline a request
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If you cannot accommodate the request, click Decline Request. Enter a reason so the decision is stored on the record for future reference.
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Step 4: Cancel a request
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If a request needs to be withdrawn without a formal decision, click Cancel Request.
Request status now reflects the qualification workflow: Requested, Under Review, Quoted, Accepted, Declined, and Cancelled. For the full trip lifecycle after a request becomes a trip, see Trip Statuses.

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Submit a new request

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Step 1: Open the new request form
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From the Trip Requests list, click New Request.
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Step 2: Enter the request details
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  • Origin / Destination — ICAO airport codes (e.g., KTEB).
  • Preferred Departure Date/Time — When the requester wants to depart.
  • Passenger Count — Expected number of passengers.
  • Notes — Optional special requirements, catering requests, or context for the ops team.
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    Step 3: Submit
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    Click Submit Request. The request appears in the Requested tab for ops review.

    Create a Trip

    Build a trip directly from a reviewed request.

    Use the Dispatch Board

    Monitor trip and fleet status after requests become trips.

    Manage Owners

    Link owner profiles so owner-submitted requests are associated correctly.

    Manage Passengers

    Add passengers to the directory before building a manifest.
    Last modified on April 11, 2026