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This guide helps you create bookings for hangar and tiedown space, advance them through the reservation lifecycle, manage payments, and handle cancellations.
Who should read this: FBO managers, front desk staff, and reservation coordinators responsible for booking facility space and processing guest arrivals and departures.Prerequisites: At least one unit must be configured. See Manage FBO Units to set up your facility.
The FBO module must be enabled for your workspace. Contact your workspace administrator if you do not see the FBO section in the sidebar.
The Operations Center (FBO in the sidebar) provides an at-a-glance view of today’s movements, the booking pipeline, and revenue KPIs. Check the Next Arrivals & Departures card on the Operations Center before managing individual bookings to see what is coming in and out today.

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Create a New Booking

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Step 1: Start the booking
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From FBO > Bookings, click New Booking. You can also start from the Quick Actions card on the Operations Center.
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Step 2: Select a unit
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Choose the hangar, tiedown, or ramp space for this booking.
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Step 3: Set dates
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Enter the Check-in and Check-out dates for the stay.
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Step 4: Assign a guest
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Select an existing guest or create a new guest record. Specify the number of adults, children, and pets if applicable.
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Step 5: Select a rate
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The rate code associated with the unit is applied by default. If you want to override it, select a different rate.
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Step 6: Save
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The booking is created with a status of reserved and an auto-generated booking number.

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Advance a Booking Through Its Lifecycle

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Step 1: Open the booking
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Click the booking row in the list to open its detail view.
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Step 2: Advance the status
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The available status transition actions appear at the bottom of the page. Click the appropriate action button: Confirm when the guest has confirmed, Check In when they arrive, or Check Out when they depart.
For the full booking lifecycle and terminal states, see FBO Statuses.

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Update a Booking

From the booking detail page, you can adjust check-in and check-out dates, update guest counts, and add notes. Click Save after making changes.
For payment status definitions, transaction types, and field references, see FBO Statuses and FBO Point of Sale Reference.

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Cancel a Booking

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Step 1: Open the booking
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Navigate to the booking detail page.
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Step 2: Cancel
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Click Cancel Booking, enter an optional cancellation reason, and click Confirm Cancellation. The unit is released for other bookings.
Cancellation cannot be undone. If a guest decides to rebook after cancellation, you will need to create a new booking.

FBO Statuses

Complete reference for booking, payment, and unit statuses.

Manage FBO Units

Configure the hangars, tiedowns, and ramp spaces that bookings reference.

Handle FBO Billing

Manage invoices, rates, and financial transactions.

Set Up Your FBO

End-to-end tutorial for configuring your FBO from scratch.
Last modified on April 11, 2026