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This guide helps you create and manage service orders for aircraft at your FBO, assign work to line service staff, and track services through completion.
Who should read this: FBO managers, ramp supervisors, line service technicians, and front desk staff responsible for coordinating ground services for arriving and departing aircraft.Prerequisites: Service orders are linked to aircraft movements on the flight board. See Manage the FBO Flight Board for movement setup.
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Service orders move through four statuses: Pending (requested), In Progress (work started), Completed (work finished), and Cancelled (service not needed). Monitor the Pending count to ensure no requests are overlooked.

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Service Order Types

The FBO supports the following service types for aircraft on the ramp:
ServiceDescription
FuelFuel uplift (Jet-A, 100LL, or SAF). Linked to a fuel order with quantity and pricing.
GPUGround power unit connection for aircraft requiring external power.
LavatoryLavatory service (dump and recharge).
De-IcingAircraft de-icing and anti-icing treatment.
CateringCrew meals, passenger catering, and beverage provisioning.
DetailingAircraft exterior wash, interior cleaning, or detailing services.
CustomAny other service not covered by the standard types. Enter a description.

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Create a Service Order

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Step 1: Open the movement
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Navigate to FBO > Flight Board and click the movement that needs service. Alternatively, navigate to FBO > Ramp Services to see all service orders across movements.
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Step 2: Add a new service
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Click Add Service in the movement’s Services section. Select the service type from the list.
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Step 3: Enter service details
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  • Service — the type of service being requested (required)
  • Notes — any special instructions or details about the request
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    Step 4: Assign a team member (optional)
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    Select a staff member from the Assigned To dropdown to route the service order to a specific technician or team.
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    Step 5: Save the service order
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    Click Save. The service order is created in Pending status.

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    Track and Complete a Service Order

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    Step 1: Start the service
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    When work begins, open the service order and click Start. The status changes to In Progress and the start time is recorded.
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    Step 2: Complete the service
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    When work is finished, click Complete. The status changes to Completed and the completion time is recorded.
    Completion timestamps are recorded automatically when you advance the status. These times feed into service performance metrics and the end-of-day report.

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    Cancel a Service Order

    If a service is no longer needed (e.g., the aircraft departs before fueling, or the customer cancels a catering request), open the service order and click Cancel. The status changes to Cancelled.
    Cancelling a service order is permanent. If the customer later re-requests the service, create a new service order rather than attempting to revert the cancelled one.

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    Monitor Ramp Activity

    Navigate to FBO > Ramp Services to see all service orders across all movements. Use the status filters to focus on specific states:
    • Pending — services requested but not yet started. Prioritize these to prevent delays.
    • In Progress — services currently being performed. Monitor for any that have been in progress unusually long.
    • Completed — services finished today. Review for completeness at end of shift.
    • Cancelled — services that were voided.
    Fuel service orders work in tandem with the fuel management system. When you create a fuel service order, a corresponding fuel order is created with quantity, fuel type, pricing tier, and truck assignment details. See Manage FBO Fuel Operations for the full fuel order workflow.

    Manage the FBO Flight Board

    Track aircraft movements that service orders are linked to.

    Manage FBO Fuel Operations

    Process fuel orders, manage fuel trucks, and run quality control.

    FBO Statuses

    Service order statuses and lifecycle transitions.

    Manage FBO Staff

    Manage the line service team that fulfills service orders.
    Last modified on April 11, 2026