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This guide helps you review your subscription plan, manage payment methods, change tiers, and handle service cancellation.
This feature requires administrator or workspace owner permissions. Changes made here affect all users in your workspace.
Who should read this: Workspace administrators (Admin role). Only Admins can manage billing, payment methods, and subscription changes. You need an active PlaneConnection workspace.

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Review your current plan

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Safety module: Subscription page

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Step 1: Navigate to the subscription page
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In the Safety module, go to Settings > Subscription.
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Step 2: Review your plan details
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The page shows your current plan, usage statistics, and a usage bar. If you want to compare tiers, review the Compare Plans section.

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Ops module: Billing page

In the Ops module, go to Settings > Billing > Payment Methods to review your active plan, billing cycle, and next billing date.

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Manage payment methods

Payment methods are managed in the Ops module billing settings.
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Step 1: Navigate to payment methods
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In the Ops module, go to Settings > Billing > Payment Methods.
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Step 2: Add a new payment method
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Click Add Payment Method, fill in the card details and billing address, and click Add Card.
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Step 3: Set a default (optional)
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If you want to change the default card, click Set as Default on the desired card. The default card is used for recurring charges.
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Step 4: Remove a card (optional)
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If you want to remove a non-default card, click the Delete icon.
Ensure you always have a valid payment method on file. If your default card expires or is declined, your subscription may be interrupted.

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Change your plan

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Upgrade

To upgrade to a higher tier:
  1. Navigate to Settings > Subscription.
  2. In the Compare Plans section, review the tier that meets your needs (Free, Pilot Pro, Corporate, Operator/FBO, or Enterprise).
  3. For Corporate and Operator/FBO tiers, follow the self-service upgrade flow.
  4. For Enterprise, click Contact Sales or email sales@planeconnection.com.
Plan upgrades take effect immediately. Additional features and higher limits are available as soon as the upgrade is confirmed.

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Downgrade

To downgrade to a lower tier:
  1. Navigate to Safety > Settings > Subscription.
  2. Review the limitations of the lower tier (user limits, storage caps, feature restrictions).
  3. Ensure your current usage fits within the lower tier’s limits — for example, if the lower tier has a 5-user limit, you must have 5 or fewer active users.
  4. Contact support to initiate the downgrade.
Downgrading may require you to reduce your user count or disable features that are not available on the lower tier. Plan changes take effect at the end of your current billing cycle.

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View billing history

Your billing history is available in the Ops billing settings area. It shows past charges, payment dates, and invoice status. Contact support if you need to download a specific invoice.

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Cancel your subscription

Service cancellation is available at Ops > Settings > Billing > Cancel Service. This is a significant action with permanent consequences.
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Step 1: Navigate to the cancellation page
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In the Ops module, go to Settings > Billing > Cancel Service.
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Step 2: Review the consequences
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The page lists what happens when you cancel, including data deletion after a 30-day retention period.
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Step 3: Select a cancellation reason
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Choose a reason from the dropdown and add optional notes.
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Step 4: Confirm cancellation
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Click Cancel Service, type CANCEL in the confirmation dialog, and click Confirm Cancellation.
Before cancelling, export your data using the Export Data feature. Data cannot be recovered after the 30-day retention period ends.

Export Data

Export your data before making plan changes.

Configure Workspace

General workspace settings and configuration.

Manage Users

Check and manage user counts against plan limits.

User Roles

Role definitions and access scope.
Last modified on April 11, 2026