Configure Safety Alerts

Step 1: Open SPI alert configuration

Navigate to Safety > SPIs > Configure. The configuration page lists all active SPIs with their current threshold settings.

Step 2: Select an SPI to configure

Click an SPI row to expand its threshold settings. Each SPI supports three alert levels:

LevelColorPurposeWatchYellowEarly warning that a metric is trending toward a concern.WarningOrangeThe metric has reached a level requiring attention.CriticalRedThe metric has breached the safety action trigger.

Step 3: Set threshold values

Enter the numeric value for each alert level. For upward-trending metrics (e.g., incident rate), the Watch threshold is the lowest value. For downward-trending metrics (e.g., training completion rate), the Watch threshold is the highest value.

Step 4: Configure the evaluation window

Set the time period over which the SPI is evaluated:

Rolling 30 days — standard for high-frequency indicators.

Rolling 90 days — smooths seasonal variation.

Calendar quarter — aligns with management review cycles.

Custom — any number of days.

Step 5: Save the configuration

Click Save. Thresholds apply to future evaluations immediately. Historical alert states are not retroactively changed.

Step 1: Open notification settings

Navigate to Safety > Settings > Notifications. The notification matrix shows alert levels on one axis and recipients on the other.

Step 2: Assign recipients by alert level

For each alert level (Watch, Warning, Critical), specify who should be notified:

Recipient typeExampleRole-basedAll safety managers, the Accountable ExecutiveNamed usersSpecific individuals by nameDepartmentAll members of a department (e.g., Flight Operations)

Step 3: Select notification channels

Choose how each recipient group is notified:

In-app notification — appears in the notification center (always on for all alerts).

Email — sends a formatted email with alert details and a link to the relevant dashboard.

SMS — sends a text message for time-sensitive alerts (requires Twilio integration).

Push notification — sends a browser push notification.

Step 4: Save notification rules

Click Save. New rules apply to future alerts. Existing unacknowledged alerts are not re-notified.

Step 1: Open escalation configuration

From Safety > Settings, select the Escalation tab.

Step 2: Define escalation tiers

Set up escalation tiers for each alert level. A typical configuration:

TierTriggerEscalates toTier 1Alert unacknowledged after 4 hoursSafety ManagerTier 2Alert unacknowledged after 24 hoursDirector of SafetyTier 3Alert unacknowledged after 48 hoursAccountable Executive (AE)

Step 3: Set escalation timing

For each tier, specify the time delay before escalation. Critical alerts should have shorter escalation windows than Watch alerts.

Step 4: Save the escalation path

Click Save. Escalation timers begin when an alert is generated and reset when the alert is acknowledged.