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The Operations module must be enabled for your workspace. You also need the appropriate operations permissions. Contact your workspace administrator if you cannot access these features.
By the end of this guide, you will have created maintenance work orders, assigned them to technicians, tracked their progress, and completed the verification and sign-off process.

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View work orders

Navigate to Ops > Work Orders to see all maintenance work orders. The list shows each work order with its number, aircraft, title, assigned technician, priority, status, and due date. Use the filters to narrow by status, aircraft, or priority.

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Create a new work order

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Step 1: Open the new work order form
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From the work orders list, click New Work Order.
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Step 2: Enter work order details
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FieldRequiredDescriptionTitleYesShort description of the maintenance task.AircraftYesAircraft the work is being performed on.TypeYesScheduled, unscheduled, inspection, AD compliance, service bulletin, or other.PriorityYesLow, Medium, High, or AOG (Aircraft on Ground).DescriptionYesDetailed description of the work to be performed, including reference to maintenance manual sections.Due dateNoTarget completion date.Estimated hoursNoEstimated labor hours to complete the work.Associated due itemNoLink to a due item that triggered this work order.
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Step 3: Add task steps
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Break the work into individual task steps. For each step, enter a description and any reference documentation (maintenance manual section, AD number, SB number). Steps can be reordered by dragging.
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Step 4: Assign parts
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If the work requires parts from inventory, add them to the work order. Select parts from the inventory catalog, specify the quantity needed, and the system checks availability.
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Parts are reserved when added to a work order but not issued until the technician confirms usage. If a part is out of stock, a warning appears and you can proceed or wait for the part to be received.
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Step 5: Save
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Click Save. The work order receives a tracking number and enters Open status.

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Assign a technician

  1. Open the work order detail page.
  2. Click the Assign field and select the technician from the crew roster.
  3. The technician receives a notification and the work order appears on their task list.
You can assign multiple technicians to a work order if the job requires a team. The primary assignee is responsible for completion and sign-off.

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Track work order progress

Work orders move through the following statuses:
StatusDescription
OpenCreated but work has not started.
In ProgressTechnician has started the work.
Pending PartsWork is paused waiting for parts.
Pending InspectionWork is complete and awaiting inspector verification.
CompletedWork and verification are finished.
CancelledWork order was cancelled before completion.
Technicians update the status as work progresses. Each status change is timestamped in the work order history.

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Edit a work order

  1. Navigate to Ops > Work Orders and click the work order row.
  2. Click Edit to modify details, add task steps, or update parts.
  3. Click Save.
Editing a work order that is already In Progress triggers a notification to the assigned technician. Avoid making changes that could conflict with work already underway without coordinating with the technician.

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Verify and sign off

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Step 1: Review completed work
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When the technician marks the work order as Pending Inspection, navigate to Ops > Work Orders and open the work order. Click Verify to begin the inspection process.
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Step 2: Inspect each task step
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Review each task step and confirm it was completed correctly. Check associated documentation, photos, and part records. Mark each step as verified or flag it for rework.
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Step 3: Sign off or return for rework
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Sign off
If all steps are verified, click Sign Off. Enter your authorization number (IA number for inspections requiring an Inspection Authorization). The work order moves to Completed status and the aircraft’s maintenance records are updated.
Return for rework
If any steps require rework, add comments describing the issues and click Return for Rework. The work order returns to In Progress status and the technician is notified.
For work requiring an Inspection Authorization (IA) sign-off under 14 CFR 43.3, the verifying user must have IA credentials recorded in their crew profile. The system validates this before allowing sign-off on applicable work order types.

Manage Discrepancies

Discrepancy tracking and MEL items related to work orders.

Track Due Items

Due items can trigger work order creation.

Manage Aircraft

Work order completion updates aircraft maintenance records.
Last modified on April 11, 2026