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By the end of this guide, you will have connected your PlaneConnection workspace to Stripe, configured payment methods, and enabled payment collection for invoices and charter bookings.
This feature requires administrator or workspace owner permissions. Changes made here affect all users in your workspace.
You need the Admin or Owner role. A Stripe account (Standard or Express) is required. If you do not have a Stripe account, the setup flow can create one.

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Prerequisites

  • Admin or Owner role in PlaneConnection.
  • A Stripe account or willingness to create one during setup.
  • Business verification documents (required by Stripe for payment processing).

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Connect Stripe

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Step 1: Navigate to Stripe Connect settings
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Go to Settings > Billing > Stripe Connect.
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Step 2: Start the Stripe Connect onboarding
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Click Connect with Stripe. You are redirected to Stripe’s onboarding flow.
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Step 3: Complete Stripe onboarding
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Follow Stripe’s steps to verify your business identity, provide bank account details, and accept Stripe’s terms of service. If you already have a Stripe account, sign in to connect it.
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Step 4: Return to PlaneConnection
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After completing Stripe onboarding, you are redirected back to PlaneConnection. The connection status should show Connected.
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Step 5: Configure payment methods
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Choose which payment methods to accept:
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MethodDescriptionCredit cardVisa, Mastercard, American Express.ACH transferBank-to-bank transfers (US only).Wire transferInternational wire transfers.
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Step 6: Save settings
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Click Save to finalize your payment configuration.

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Payment collection workflow

Once Stripe is connected, payment links are automatically added to invoices sent from PlaneConnection:
  1. Create an invoice in Ops > Accounting > Invoices.
  2. Send the invoice to the customer.
  3. The customer clicks the payment link and pays via Stripe.
  4. Payment status updates automatically in PlaneConnection.

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Manage Stripe settings

From Settings > Billing > Stripe Connect, you can:
  • View your Stripe account status and payout schedule.
  • Update accepted payment methods.
  • Access your Stripe dashboard for detailed transaction history.
  • View recent payment activity and pending payouts.

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Disconnect Stripe

  1. Navigate to Settings > Billing > Stripe Connect.
  2. Click Disconnect.
  3. Confirm the disconnection.
Disconnecting Stripe removes payment links from all future invoices. Existing paid invoices and transaction history are preserved. Pending payments may fail if the customer has not yet completed payment before disconnection.

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Troubleshooting

IssueSolution
Onboarding incompleteReturn to Stripe to complete business verification.
Payments not appearingCheck Stripe dashboard for pending or failed charges.
Payout delaysStripe holds initial payouts for 7 days. Check payout schedule.
Customer cannot payVerify the invoice has a valid payment link and the Stripe account is active.

Manage Billing

Workspace billing and subscription management.

Handle Accounting

Invoices and payment workflows that use Stripe.

Integrations Directory

Complete list of all supported integrations.

Set Up Integrations

General integration setup process.
Last modified on April 11, 2026